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Premiere Pro CC 2020 crashes on Fast Forward

Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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Since updating to CC 2020, when I hit the "L" key to fast-forward while playing on the timeline, video starts lagging but audio keeps playing and Premiere hangs, and I get a ton of low-level exception occurred errors related to Adobe Player (Player:11).  I have to Force Quit after that as the application is not responding anymore once that happens.

 

I was running Mac OSX Mojave with these errors, so I upgraded to Catalina to see if that would help but it doesn't.  

 

This is with both AVCHD and Quicktime MOV's.  The only way to resolve this so far is to use the Mercury Playback Engine Software Only renderer mode instead of Metal or OpenCL.

 

Anyone else having this bug?

Low Level Exception fast forward bug.png

TOPICS
Crash , Error or problem , Freeze or hang

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Community Beginner ,
Feb 03, 2021 Feb 03, 2021

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My solution:

Change your sequence settings to match the footage's framerate exactly.

My footage was 50,96 and the sequence was 60. When I pressed L to fast forward there were hundreds of dropped frame errors.

 

To fix, I closed all my open timelines and created a new one by dragging the footage into the empty timeline panel. This made a new sequence that perfectly matched the footage framerate and my fast forward playback was more stable with no errors.

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Out of curiousity, how is this still a prevelant issue nearly 2 and a half years later after this original post?

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I know it's offtopic, but i'm following certain threads with several (in my opinion) basic issues.

Most of them aren't solved yet.

The UI changes here, bugs appear there....

 

Travelled with adobe many years but I switched to an other NLE software and I am happy to don't have minor issues like this anymore...

 

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