Premiere Pro CC 2020 Crashing on startup

New Here ,
Mar 29, 2020

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Whenever I try and launch Premiere it boots opens the logo screen (1) and it doesn't display text and then crashes and displays a crash report (2). My PC specs are:

CPU: Ryzen 5 3600

GPU: Radeon RX 5700

RAM: 16GB

 

(1)(1)(2)(2)

This is the the beggining of the crash log: 

Process: Adobe Premiere Pro.exe [43108]
Path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Product Version: 14.0.3.1
File Version: 14.0.3.1
Code Type: x64
Parent Process: explorer.exe [8296]


Date/Time: 2020-03-28 22:38:23 Mountain Daylight Time
OS Version: 10.0.18362.329
Report ID: 270d931f-796c-4ef8-bdc4-537ca6fbba07

 


Time Awake Since Boot: 90658 seconds


Crashed thread: 0 [60108] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

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Crash, Error or problem

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Community Beginner ,
Apr 07, 2020

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I have the same problem. Have you fixed it yet?

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Most Valuable Participant ,
Apr 07, 2020

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New Here ,
Nov 19, 2020

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Adobe Employee ,
Nov 19, 2020

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Bansidhara,

Having an issue with this? Give us more info then, please! 🙂

 

Thanks,

Kevin

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