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Whenever I try and launch Premiere it boots opens the logo screen (1) and it doesn't display text and then crashes and displays a crash report (2). My PC specs are:
CPU: Ryzen 5 3600
GPU: Radeon RX 5700
RAM: 16GB
(1)
(2)
This is the the beggining of the crash log:
Process: Adobe Premiere Pro.exe [43108]
Path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Product Version: 14.0.3.1
File Version: 14.0.3.1
Code Type: x64
Parent Process: explorer.exe [8296]
Date/Time: 2020-03-28 22:38:23 Mountain Daylight Time
OS Version: 10.0.18362.329
Report ID: 270d931f-796c-4ef8-bdc4-537ca6fbba07
Time Awake Since Boot: 90658 seconds
Crashed thread: 0 [60108] THREAD_PRIORITY_NORMAL
Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
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I have the same problem. Have you fixed it yet?
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Test your computer to find out how well it will work
https://www.pugetsystems.com/labs/articles/PugetBench-for-Premiere-Pro-1519/
-Benchmark test program available for Premiere Pro CC2019 and CC2020
.
Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...
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Bansidhara,
Having an issue with this? Give us more info then, please! 🙂
Thanks,
Kevin