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Premiere Pro CC Black screen, project won't open, frozen

Community Beginner ,
Feb 19, 2018

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Premiere Pro CC

Whenever I try to open a .prproj in Premiere, it acts like it is opening and then it gives me a blank, black screen and will not do anything. I can't choose from any of the menus at top, it won't close or minimize. It is completely frozen. I've tried restarting my computer, opening different project files to see if it was just certain ones. At first, a few others would open, now, none of them want to open. I tried uninstalling and re-installing the program with no success. I have the latest version of Adobe Premiere Pro CC. HELP!!!

This is the screen it shows me after it starts to load a project and then doesn't:

Capture_Premiere Blank Screen.PNG

Computer system settings below:

Lenovo T450 ThinkPad

intel CORE i7

Ultrabook

Capture_Windows settings.PNG

02/19/18 6:00PM - UPDATE:

After moving Asset files to a new folder and opening a New Project, I tried opening my original project and this time it came up and shows I have media missing, but it is again frozen and will not allow me to updated the location of the files.

Capture_Premiere frozen.PNG

Hi shaylag45954664,

Sorry for the issue. Just for a test, create a new project & import the old project file into the new project & test.

If the issue persists, reset the preferences & test: FAQ: How to reset preferences in Premiere Pro?

Thanks,

Vidya

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Premiere Pro CC Black screen, project won't open, frozen

Community Beginner ,
Feb 19, 2018

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Premiere Pro CC

Whenever I try to open a .prproj in Premiere, it acts like it is opening and then it gives me a blank, black screen and will not do anything. I can't choose from any of the menus at top, it won't close or minimize. It is completely frozen. I've tried restarting my computer, opening different project files to see if it was just certain ones. At first, a few others would open, now, none of them want to open. I tried uninstalling and re-installing the program with no success. I have the latest version of Adobe Premiere Pro CC. HELP!!!

This is the screen it shows me after it starts to load a project and then doesn't:

Capture_Premiere Blank Screen.PNG

Computer system settings below:

Lenovo T450 ThinkPad

intel CORE i7

Ultrabook

Capture_Windows settings.PNG

02/19/18 6:00PM - UPDATE:

After moving Asset files to a new folder and opening a New Project, I tried opening my original project and this time it came up and shows I have media missing, but it is again frozen and will not allow me to updated the location of the files.

Capture_Premiere frozen.PNG

Hi shaylag45954664,

Sorry for the issue. Just for a test, create a new project & import the old project file into the new project & test.

If the issue persists, reset the preferences & test: FAQ: How to reset preferences in Premiere Pro?

Thanks,

Vidya

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Feb 19, 2018 0
Adobe Community Professional ,
Feb 19, 2018

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Try updating or rolling back your video driver directly from the card manufacturer's site.

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Feb 19, 2018 1
Adobe Employee ,
Feb 20, 2018

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Hi shaylag45954664,

Sorry for the issue. Just for a test, create a new project & import the old project file into the new project & test.

If the issue persists, reset the preferences & test: FAQ: How to reset preferences in Premiere Pro?

Thanks,

Vidya

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Feb 20, 2018 3
Community Beginner ,
Feb 20, 2018

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This worked. Thanks!! It's odd because when I uninstalled & reinstalled the program, I thought I chose not to keep my preferences. This time I reset my preferences and plug-in cache at the same time. Maybe that made the difference.

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Feb 20, 2018 0
Adobe Employee ,
Feb 20, 2018

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Hi shaylag45954664,

Glad it worked. Thanks for letting us know the status.

Vidya

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Feb 20, 2018 0
New Here ,
Jun 30, 2018

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Thank you! I've been searching high and low for this fix! I'll share it with the other abandoned forums

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Jun 30, 2018 0
New Here ,
Nov 07, 2020

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Still didn't work for me. 

I tried:

- import the file into a new, empty one.

- Reset preferences

nothing worked. I still get a blank project when I open it. 

 

Any other workaround? I really needed this project 😞

 

 

agraciotti_0-1604775513950.png

 

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Nov 07, 2020 0
New Here ,
Aug 08, 2018

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For some reason, everytime I Try loading my project, the files update to the import projects files side, but the sequence is completely gone, I spent an hour making an edit, and its just gone now

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Aug 08, 2018 0
New Here ,
Apr 04, 2020

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Hi Any thoughts if the screen says "no projects "  and nothing else? just a frozen screen, no menu choices... I can see what looks like an open page behind this frozen " no projects" page hiwever any time I select it I just get the Windows chime.

ive tried opening the project through an outside file ( so Im sure it exists) but it just keeps bringing me back to the same frozen " no projects" page...

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Apr 04, 2020 0