Premiere Pro CC home screen never show up

Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Hi,

When I start Premiere Pro CC 2019 on my computer the first screen I see is "Blank screen" like in photo 1 (Attached Image),

The home screen that I'm supposed to see with my latest project that I'm working on, like in photo 2 (Attached Image), never show up.

How can I fix this issue?

Thanks!

1.jpg

2.jpg

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Most Valuable Participant ,
Jan 29, 2019 Jan 29, 2019

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BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help

-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

-and step by step http://forums.adobe.com/thread/1440508?tstart=0

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver https://www.amd.com/en/support

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Hi John,

All the links you gave me and the answers relate to a problem that is not relevant to me.

The Creative Cloud App works well for me,

My problem concerns only the "home screen" that does not appear to me (like in the photo I attached).

Perhaps you have a solution to this specific problem?

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Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

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Hi kfirf!

When you go to Premiere Pro > Preferences > General, do you see "Show home" at the top?

Screen Shot 2019-01-29 at 4.29.52 PM.png

Caroline

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Hi Caroline,

Yes,

I see this option.

And that option has already been selected by default for me.

Kfir

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Community Beginner ,
Feb 06, 2019 Feb 06, 2019

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Eny ideas?

someone?

Please, this is very frustrating!

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Adobe Employee ,
Feb 06, 2019 Feb 06, 2019

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Community Beginner ,
Feb 06, 2019 Feb 06, 2019

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Thanks for your replying,

But, I already tried it and it didn't solve this problem.

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Adobe Employee ,
Feb 06, 2019 Feb 06, 2019

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Have you tried uninstalling and reinstalling the app?

Caroline

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Community Beginner ,
Feb 06, 2019 Feb 06, 2019

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Of course...

What else can be done to solve this oppressive problem?

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Adobe Employee ,
Feb 07, 2019 Feb 07, 2019

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I would recommend uninstalling and reinstalling Premiere Pro. I would click remove prefs when uninstalling as well.

This has resolved the issue for other users I have recently helped.

Wes

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Community Beginner ,
Feb 07, 2019 Feb 07, 2019

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I just tried it again,

And it didn't solve the problem.

And for some reason I see that it didn't completely erase all my preferences like the arrangement of my worksapce.

Is there a way to manually delete my preferences to make sure they don't exist?

I also uninstall Adobe Creative Cloud and Premier CC and start fresh instalation + press Ctrl&Shift keys to clean any cache files and preferences,

Nothings helps to solve this issue!

The home screen still didn't popup!

This is very frustrating!

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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You should see an option to remove prefs when uninstalling Premiere Pro.

I would try a re-install first.

Here are a couple links for manually deleting prefs and media cache.

https://forums.adobe.com/thread/2126506

https://forums.adobe.com/thread/2152942

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Community Beginner ,
Feb 09, 2019 Feb 09, 2019

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I already tried this two options.

I've been using Premier for many years and already familiar with the option to clean and delete media cache files,

And already read and try about the way to delete preferences with the keyboard when Premier strat like you suggest here: https://forums.adobe.com/thread/2126506

In any case,

It still hasn't solved my problem.

What else can be done?

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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Hi,

Did you received my last comment on your last answer to me?

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Community Beginner ,
Feb 14, 2019 Feb 14, 2019

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Wes Howell

Did you received my last comment on your last answer to me?

It is very important for me to solve this problem.

This is very frustrating...

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Adobe Employee ,
Feb 14, 2019 Feb 14, 2019

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Hello,

Sorry to hear there are still issues. We do have support available to assist with troubleshooting. Have you give them a call for assistance?

You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html

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Community Beginner ,
Feb 14, 2019 Feb 14, 2019

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Wes Howell​, In the link you gave me, what exactly should I choose ?

I can't understand to which department I need to connect:

Screenshot_2.jpg

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Adobe Employee ,
Feb 14, 2019 Feb 14, 2019

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Are you logged into your Adobe account? There should be an option for troubleshooting Premiere, which will take you to someone who can take control of your computer and fix the issue for you.

Caroline

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Community Beginner ,
Feb 14, 2019 Feb 14, 2019

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Wes Howell​, yes, I'm logged in my Adobe account.

There isn't option for troubleshooting Premiere.

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Adobe Employee ,
Feb 15, 2019 Feb 15, 2019

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Does Premiere work if you double-click on a .prproj file on your desktop? Does everything pull up like it is supposed to?

What if you roll back to an older version and launch it? Does the home screen appear?

Caroline

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Community Beginner ,
Feb 16, 2019 Feb 16, 2019

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Hi carolinesears​,

Premiere work fine if I ouble-click on a .prproj file, and everything pull up like it is supposed to.

And yes, if I roll back to an older version and launch it, the home screen appear.

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New Here ,
Apr 03, 2019 Apr 03, 2019

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I am also having the same problem as he is facing. Home screen is not leading. Tried everything but still not fixed.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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I'm looking for the opposite. I'd like to not view the home screen at all. Seems the default option is home screen = yes, or you open your most recent project.

I understand newer users would find this info useful but not even having the option to turn it off to save 15 seconds or so between projects.

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Explorer ,
Apr 24, 2021 Apr 24, 2021

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LATEST

Hi Guys,

You have to be logged in Creative Cloud to see the the home screen.

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