Premiere Pro CC lost link with psd files, unsuccessful re-linking due to "Generic Error"

New Here ,
Oct 30, 2018

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Hi everyone

I've been working on my premier pro file for the past 3 days, using imported psd files and there's been no problem.

This morning however the link between photoshop files and premiere pro stopped, so I tried to relink the media. This is what popped up:

Screen Shot 2018-10-31 at 2.52.50 PM.png

I've tried the following:

- moving the photoshop files to another folder and relinking there

- changing the name of the photoshop file

- ensuring the photoshop layers are in RGB format

Another thing to note, is that when trying to re-link my psd files in premiere pro, I'm unable to click on the sub-folders within 'Macintosh HD'. I think this is an important issue because my psd files are inside my 'library' sub-folder within Macintosh HD. 

I'm able to enter the sub-folders for everything else, i.e. my external hard drives.

Urgent help would be extremely appreciated, thank you!!

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Premiere Pro CC lost link with psd files, unsuccessful re-linking due to "Generic Error"

New Here ,
Oct 30, 2018

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Hi everyone

I've been working on my premier pro file for the past 3 days, using imported psd files and there's been no problem.

This morning however the link between photoshop files and premiere pro stopped, so I tried to relink the media. This is what popped up:

Screen Shot 2018-10-31 at 2.52.50 PM.png

I've tried the following:

- moving the photoshop files to another folder and relinking there

- changing the name of the photoshop file

- ensuring the photoshop layers are in RGB format

Another thing to note, is that when trying to re-link my psd files in premiere pro, I'm unable to click on the sub-folders within 'Macintosh HD'. I think this is an important issue because my psd files are inside my 'library' sub-folder within Macintosh HD. 

I'm able to enter the sub-folders for everything else, i.e. my external hard drives.

Urgent help would be extremely appreciated, thank you!!

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Oct 30, 2018 0
New Here ,
Oct 30, 2018

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attempt #2 resulted in premiere pro shutting down:

[/PPro12.1.2/releases/shared/adobe/MediaCore/Backend/Src/Media/Media.cpp-1700]

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Oct 30, 2018 0
Adobe Employee ,
Oct 31, 2018

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Hi michaell25188327,

Sorry for the trouble. In which version of Photoshop the .psd files are created?

Open the files in Photoshop, save again and try linking the files in Premiere Pro.

If the issue persists, create a new project in Premiere Pro and try importing the same old .psd files.

Please let us know the status.

Thanks,

Vidya

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Oct 31, 2018 0
New Here ,
Jan 03, 2021

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I'm facing the same problem. 

So, what can i do now.

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Jan 03, 2021 0
Community Beginner ,
Nov 05, 2019

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I have the same exact issue. Were you able to solve this?

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Nov 05, 2019 0