Premiere Pro CC .mov playback is split and green

New Here ,
Jan 09, 2017 Jan 09, 2017

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Recently, when working on MOV files, I've been getting a distortion in the source window.  My video will segment into 3 parts...Top half of screen splits down the middle to show the video 2x.  On the lower half of the screen, it is a green overlay.  If I pause/stop the video it displays normally.  Because of this issue, I can't edit my

videos. 

Screen Shot 2017-01-09 at 3.18.28 PM.png

I'm running a IMac 5k,

3.2 Ghz Intel Core I5

8gb RAM

AMD Radeon R9 M380 2048

I've also tried running the program on a MacBook Pro, and don't have this issue.  I've uninstalled Premiere Pro CC and reinstalled with no luck in fixing the issue.

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correct answers 1 Correct Answer

Adobe Employee , Jan 09, 2017 Jan 09, 2017
Hi rodneym,Just for test, decrease the playback resolution of Source Monitor to half or quarter & test. Have you tried changing the Renderer in Project settings?Steps:1. In Premiere Pro, File > Project Settings > General > Renderer2. Change the Renderer to Mercury Playback Engine Software only mode > Click OK.3. In Video Rendering & Playback Setting changes window > Choose Delete Previews4. Check the video in the Program monitor.Thanks,Vidya Sagar.

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Adobe Employee ,
Jan 09, 2017 Jan 09, 2017

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Hi rodneym,

Just for test, decrease the playback resolution of Source Monitor to half or quarter & test.

Have you tried changing the Renderer in Project settings?

Steps:

1. In Premiere Pro, File > Project Settings > General > Renderer

2. Change the Renderer to Mercury Playback Engine Software only mode > Click OK.

3. In Video Rendering & Playback Setting changes window > Choose Delete Previews

4. Check the video in the Program monitor.

Thanks,

Vidya Sagar.

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New Here ,
May 25, 2021 May 25, 2021

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But the Dropdown is disables and I dont find anyDelete Preview Option..

Please Reply Ma'am...Screenshot_1.png

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New Here ,
Jan 12, 2017 Jan 12, 2017

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Thank you Vidya.  That worked perfectly.

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