Premiere Pro CC - Sample Rate Not Supported by Current Audio Device

Participant ,
Sep 19, 2017 Sep 19, 2017

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Hi all

I hope that someone can help me with a solution to this most annoying issue in Premiere Pro.

I was previously using a speaker set up with my Mac Pro (2013) and Premiere Pro.  I have recently moved the studio and for the moment I need to edit with headphones.  I loaded Premiere ready to do a days work and I have no sound.  I was greeted by the following message:

Premiere_Pro_and__Volumes_Depiqd_Edit_1_ACWF_20170703_JeffsBeckford_2-Projects_PremierePro_JeffsBeckford_Wedding_prproj.jpg

On clicking YES to this I then got the following immediately:

Premiere_Pro.jpg

So I then click OK and it takes me to the Audio Hardware Preferences menu but shows that all my inputs are 'not working'??? What?  Also, there is no 48,000Hz sample rate so I have no idea what to do at all.  I then went to the Mac Audio MIDI setup and I noticed that the output format was set to 96kHz even though I manual tried setting it to 48kHz.

This is so frustrating.  I have all other computer audio coming through the headphones and sound in Audition is also coming through headphones...WHY NOT PREMIERE?!?!

Can anyone help with this please?

I'm using the latest version of Premiere Pro CC and the most up-to-date version of Mac OS possible currently (Sierra 10.12.6).

Thanks

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Community Beginner ,
Jan 12, 2018 Jan 12, 2018

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Same problem here with wireless headphones... Was running the 2017 version with no problems and the 2018 version has actually worked with these headphones ( JBL something) but now it has stopped working... 😕

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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For those who find themselves here looking for an answer...I had to switch the sample rate from 48 to 44.1 KHz (which gives the same error again) and then switch back. After that everything worked fine.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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That was extremely helpful. I appreciate the assist. Got me moving forward with house guests sleeping throughout the house. Whew!!

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