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Hi,
I recently updated my operating system to macOS Sierra and after then Adobe Premiere Pro CC would crash when starting up.
I've tried rebooting the system, reinstalling Premiere Pro CC a couple of times but it doesn't seem to work.
Anyone having the same problem? How should I fix this problem?
My Computer Specs:
Macbook Retina 12-inch (2016)
Intel 1.1 GHz Intel Core m3 Processor
8 GB 1867 MHz LPDDR3 Memory
Intel HD Graphics 515 1536 MB Graphics
Thanks alot!
Hi Pierre,
Please try these steps:
Go to the following locations:
Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Kulpreet Singh
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Hi Pierre,
Is there any specific error, when you try to launch PPro?
Thanks,
Kulpreet Singh
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Hi Kulpreet,
There isn't any specific error, the application crashes after the startup screen. After crashing, there's a problem report saying "Adobe Premiere Pro CC 2017 quit unexpectedly" without error codes.
Thanks!
Pierre
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Hi Pierre,
Please try these steps:
Go to the following locations:
Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Kulpreet Singh
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It worked! Thanks a lot for your help! However, should I keep the names as "Oldadobe"? Will the future updates affect the application?
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Not working for me. Still get the error message and send a report to Apple.
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Does this work on PC? I'm having the same problem.
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I had to go back to an older version of Premier - works again.
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Its working man!!! Thanks a lot. 'OldAdobe' is gold.