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Premiere Pro CC Start-Up Crash on macOS Sierra

New Here ,
Jan 15, 2017

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Hi,
I recently updated my operating system to macOS Sierra and after then Adobe Premiere Pro CC would crash when starting up.
I've tried rebooting the system, reinstalling Premiere Pro CC a couple of times but it doesn't seem to work.

Anyone having the same problem? How should I fix this problem?


My Computer Specs:
Macbook Retina 12-inch (2016)

Intel 1.1 GHz Intel Core m3 Processor

8 GB 1867 MHz LPDDR3 Memory

Intel HD Graphics 515 1536 MB Graphics

Thanks alot!

Hi Pierre,

Please try these steps:

Go to the following locations:

Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

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Premiere Pro CC Start-Up Crash on macOS Sierra

New Here ,
Jan 15, 2017

Copy link to clipboard

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Hi,
I recently updated my operating system to macOS Sierra and after then Adobe Premiere Pro CC would crash when starting up.
I've tried rebooting the system, reinstalling Premiere Pro CC a couple of times but it doesn't seem to work.

Anyone having the same problem? How should I fix this problem?


My Computer Specs:
Macbook Retina 12-inch (2016)

Intel 1.1 GHz Intel Core m3 Processor

8 GB 1867 MHz LPDDR3 Memory

Intel HD Graphics 515 1536 MB Graphics

Thanks alot!

Hi Pierre,

Please try these steps:

Go to the following locations:

Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

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Jan 15, 2017 0
Jan 16, 2017

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Hi Pierre,

Is there any specific error, when you try to launch PPro?

Thanks,

Kulpreet Singh

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Jan 16, 2017 0
New Here ,
Jan 16, 2017

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Hi Kulpreet,

There isn't any specific error, the application crashes after the startup screen. After crashing, there's a problem report saying "Adobe Premiere Pro CC 2017 quit unexpectedly" without error codes.

Thanks!

Pierre

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Jan 16, 2017 0
Jan 16, 2017

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Hi Pierre,

Please try these steps:

Go to the following locations:

Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

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Jan 16, 2017 0
New Here ,
Jan 17, 2017

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It worked! Thanks a lot for your help! However, should I keep the names as "Oldadobe"? Will the future updates affect the application?

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Jan 17, 2017 0
Explorer ,
Jan 19, 2017

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Not working for me. Still get the error message and send a report to Apple.

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Jan 19, 2017 1
New Here ,
Oct 12, 2020

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Does this work on PC? I'm having the same problem.

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Oct 12, 2020 0
New Here ,
Apr 11, 2018

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I had to go back to an older version of Premier - works again.

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Apr 11, 2018 0
New Here ,
Oct 12, 2020

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Its working man!!! Thanks a lot. 'OldAdobe' is gold. 

 

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Oct 12, 2020 0