Premiere Pro Completely Non-Responsive Since Latest CC and Windows Update

New Here ,
Feb 14, 2021 Feb 14, 2021

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Following a recent CC and Windows update my Premiere Pro refuses to work or let me do anything. I'm not sure if it was the Premiere update or the Windows update that broke things.

 

I can drag new video files into the project but I cannot scrub, use my arrow keys to jump between the cuts/starts and ends of each clip, or even preview the media. When I try play the video file nothing happens either. 

 

Every single time I try to close the program, it freezes and I need to end the task via Task Manager. 

-I have restarted my machine multiple times

- I have logged out and in of my CC account

- I have launched the program while holding down alt to reset the preferences

- I have tried downloading previous versions (all respond the exact same), even as far back as V13.15

- All my apps and system stuff are updated

- I've tried opening previous working projects, which are all frozen now

- I've tried starting new projects, saving on different hard drives etc

- I've scanned my machine for viruses 

 

Basically, I've tried everything I can think of and have no way of editing any content. 

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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Most Valuable Participant ,
Feb 14, 2021 Feb 14, 2021

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro use the STUDIO driver, not the GAMING driver
•••such as https://www.nvidia.com/en-us/drivers/results/170344/
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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