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Premiere Pro constantly crashing/errors on the iMac

New Here ,
Jul 06, 2019

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Hello,

I have a:

iMac (Retina 5K, 27-inch, 2019)

3,6 GHz Intel Core i9

32 GB 2667 MHz DDR4

Radeon Pro 575X 4 GB

I recently updated Premiere to the 2019 version and it keeps crashing!  Sometimes it just shuts down, other times the preview image freezes or it shows weird collages of images and It also makes a mess when I import new files, it mixes folders etc.

Never had an issue with the 2018 version.

At the moment I'm both editing 2K and 4K footage.

When I was editing on my older Macbook Pro (Retina, mid 2015 . 2,2GHz . intel core i7 . 16 GB . intel iris Pro 1536 MB) I never had any issue even with the 4K footage. It was the 2018 version though.

Hope someone can help me!!!

p.s. I'm not a Premiere expert

thank you

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Premiere Pro constantly crashing/errors on the iMac

New Here ,
Jul 06, 2019

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Hello,

I have a:

iMac (Retina 5K, 27-inch, 2019)

3,6 GHz Intel Core i9

32 GB 2667 MHz DDR4

Radeon Pro 575X 4 GB

I recently updated Premiere to the 2019 version and it keeps crashing!  Sometimes it just shuts down, other times the preview image freezes or it shows weird collages of images and It also makes a mess when I import new files, it mixes folders etc.

Never had an issue with the 2018 version.

At the moment I'm both editing 2K and 4K footage.

When I was editing on my older Macbook Pro (Retina, mid 2015 . 2,2GHz . intel core i7 . 16 GB . intel iris Pro 1536 MB) I never had any issue even with the 4K footage. It was the 2018 version though.

Hope someone can help me!!!

p.s. I'm not a Premiere expert

thank you

[Titel edited by mod]

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Jul 06, 2019 0
Adobe Community Professional ,
Jul 08, 2019

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trash you preferences (Hold option + Shift and launch PP)

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Jul 08, 2019 0
New Here ,
Jul 14, 2019

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I did, same errors! Now I have major issues with clips in the timeline.

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Jul 14, 2019 0
Adobe Community Professional ,
Jul 16, 2019

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Are you having the issues only on older projects? or on new projects as well?

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Jul 16, 2019 0
New Here ,
Aug 22, 2020

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Same for me. I download premier pro 2020 from adobe. And at thé first splash screen it crash. iMac 27 core i9 64go ram SSD 512go. All icould have IS thé start logo...welldone adobe! DaVinci résolve start prefecly and it's FREE! 

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Aug 22, 2020 0