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Premiere Pro could not find any capable video play modules. Please update your video display drivers

Explorer ,
Jan 15, 2020

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Yesterday, I was editing fine in Adobe 2020 without any issues. Now, when I try to launch the program, it says, "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." If I restart my computer, sometimes, the program will launch fine and I can edit. But most of the time, I get this error. And, it all started this morning without any recent updates that I'm aware of. And, when it closes out, my Mac OS says, "Adobe Premiere Pro" has crashed. Not sure what's happening. There was no change to my hardware.

Hi Larry,

Yeah, I understand the confusion. The posts here are a bit out of order. Short answer is to uninstall the Pegasus Utility. If you can locate a copy of the Pegasus Utility version 4.04.0000.30 or earlier, you should be able to install and use it without hitting the problem. Otherwise, just leave the utility uninstalled. The Promise developers and the Adobe developers are both looking at the problem to try to understand what's occurring when the Pegasus Utility is installed that is thwarting our ability to check the GPU status. It'll take a little time to sort out but I expect that both companies will take steps to avoid something like this from happening again. 

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Premiere Pro could not find any capable video play modules. Please update your video display drivers

Explorer ,
Jan 15, 2020

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Yesterday, I was editing fine in Adobe 2020 without any issues. Now, when I try to launch the program, it says, "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." If I restart my computer, sometimes, the program will launch fine and I can edit. But most of the time, I get this error. And, it all started this morning without any recent updates that I'm aware of. And, when it closes out, my Mac OS says, "Adobe Premiere Pro" has crashed. Not sure what's happening. There was no change to my hardware.

Hi Larry,

Yeah, I understand the confusion. The posts here are a bit out of order. Short answer is to uninstall the Pegasus Utility. If you can locate a copy of the Pegasus Utility version 4.04.0000.30 or earlier, you should be able to install and use it without hitting the problem. Otherwise, just leave the utility uninstalled. The Promise developers and the Adobe developers are both looking at the problem to try to understand what's occurring when the Pegasus Utility is installed that is thwarting our ability to check the GPU status. It'll take a little time to sort out but I expect that both companies will take steps to avoid something like this from happening again. 

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Jan 15, 2020 5
Explorer ,
Jan 16, 2020

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I have the same problem here on my MacPro (Trashcan frm 2013.
It shows the splash screen and goes through some loading stuff (very, very, very slowly).
Finally an error message pops up saying „Premiere Pro could not find any capable video play modules…..“ and crashes.

I already tried resetting caches and preferences, reset the NVRAM and PRAM, removed every single plugin I had, uninstalled and reinstalled PR but that did not solve anything.

I have PR Pro 2019 installed alongside and it is working just fine (lucky for me I found a tool to downgrade some of my PR projects here on the forum so I could continue working and hold the deadlines).

THIS IS A NIGHTMARE! PLEASE FIX THIS!! (sorry for going all Trump-style-CAPS).

My machine specs:
OS Version: Mac OS X 10.14.6
RAM: 65536MB
Machine: x86_64
Model: MacPro6,1
CPU * Core count: 12
CPU Frequency: 3500MHz
Bus Frequency: 100MHz
Open GL Renderer: AMD Radeon HD - FirePro D500 OpenGL Engine

 

And here the first few entries of the crash log:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread


0 com.adobe.EAClient.framework 0x000000010c1d1b4f EACL::EAFilteredMRUList::Initialize(std::__1::list<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::SBAAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::SBAAllocator<unsigned short> > > > const&) + 31
1 com.adobe.Frontend.framework 0x0000000102d6fc46 FE::DocumentManager::LoadMRULists() + 2374

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Jan 16, 2020 1
Explorer ,
Jan 16, 2020

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Interesting about the 2013 Mac Pro (Late 2013). 3GHz 8 core, AMD FirePro D500 grahpcis card.

 

I suspect it has something to do with the video card driver and some incompatibility with the AMD video drivers.

 

I can power cycle my MacPro, and get Premiere running, but if I quit and try to luanch Premiere again, it crashes.

 

So yes, this needs to be looked at.

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Jan 16, 2020 2
Explorer ,
Jan 16, 2020

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Huh.

I also noticed that After Effects 2020 has issues too (and I was working in AE mostly this week before I had to open PR and encountered the issue in PR, starting January 15 2020 I think – just like you).
More often than not it won't give me the option to pick the Metal Compute thingy under "Video Rendering and Effects". It only shows "Mercury Software Only" in the menu...

Same with you?
Also – did you send your crash reports? I have no idea in which trash bin they land but I figured it might be worth a shot 😉

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Jan 16, 2020 1
Explorer ,
Jan 18, 2020

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Jan 18, 2020 1
Explorer ,
Jan 20, 2020

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Shoot! It's gone from bad to worse now. I just uninstalled Premiere, After Effects and Media Encoder, and then re-isntalled them. Before, when I got the error, I could restart my computer and at least get Premiere to launch once (to get my editing work done). But now, it crashes all the time. I can't get Premiere to launch at all. Frustrating! 

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Jan 20, 2020 0
Explorer ,
Jan 22, 2020

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Yesterday, I spent about 20 minute on a call with Adobe support. They took control of my computer, adjusted some permissions and user stuff, but it didn't fix the issue. Then, we tried plugging in a different monitor (from DP to HDMI), and still no luck. The guy then said he'll get back to me because they've had a few calls regarding this. So, at least they're looking into. He said he would call me back once they have a solution.

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Jan 22, 2020 1
Explorer ,
Jan 22, 2020

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Thanks Russel for letting me know! I still haven't heard back after sending several crash reports.

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Jan 22, 2020 0
Explorer ,
Jan 23, 2020

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Adobe support got it working for me. It was pretty exhaustive, though.

 

First, they ran this program to clean all the creative cloud programs: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then, they went through and literally deleted everything setting, preference, cache, file -- anytihng with the word "adobe". Then, reinstalled Creative Cloud and then Premire, and then it worked. I'd be curiosu if this solution works for everyone else.

 

Now, back to reinstalling all my CC apps and plug ins.

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Jan 23, 2020 0
Explorer ,
Jan 27, 2020

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Well, forget that -- the problem is back. As of this morning, the same crash is happening again. Crap! I need this software to be working, and it's not.

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Jan 27, 2020 0
Explorer ,
Jan 27, 2020

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Sorry to hear that Russel. I was holding back on all the steps you mentioned because I simply couldn't afford to jump through all these loops. This needs a fix ASAP.
Have you noticed the missing Metal GPU acceleration in AE too? See here: No Metal GPU acceleration available 

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Jan 27, 2020 0
Explorer ,
Jan 27, 2020

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Jan 27, 2020 0
Explorer ,
Jan 27, 2020

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I can't even get Premiere to launch, so I don't know if it's loading the Metal GPU acceleration.

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Jan 27, 2020 0
Explorer ,
Jan 27, 2020

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Oh I was talking about After Effects here 😉

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Jan 27, 2020 0