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Premiere Pro Crash System when importing Canon R5 Footage

Community Beginner ,
Oct 22, 2020

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Hi there,

 

Reporting this on behalf of a friend, but I've been able to reproduce the issue on my system.

 

Using the latest version of Premiere 14.4.0 (build 38), whenever I try to import R5 footage (in this case 4K 25p 4:2:2 10-bit HEVC) the system freezes on the import progress bar, then hard powers off.

 

My system is a 2019 Mac Pro 16-core, 96GB RAM and AMD W5700X graphics. Not sure on the full spec of my mates Mac but it's a 2014 iMac Core i7. Both are running macOS 10.15.7.

 

Anyone else experiencing this and has a remedy?

 

Thanks

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Crash, Error or problem, Freeze or hang

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Premiere Pro Crash System when importing Canon R5 Footage

Community Beginner ,
Oct 22, 2020

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Hi there,

 

Reporting this on behalf of a friend, but I've been able to reproduce the issue on my system.

 

Using the latest version of Premiere 14.4.0 (build 38), whenever I try to import R5 footage (in this case 4K 25p 4:2:2 10-bit HEVC) the system freezes on the import progress bar, then hard powers off.

 

My system is a 2019 Mac Pro 16-core, 96GB RAM and AMD W5700X graphics. Not sure on the full spec of my mates Mac but it's a 2014 iMac Core i7. Both are running macOS 10.15.7.

 

Anyone else experiencing this and has a remedy?

 

Thanks

TOPICS
Crash, Error or problem, Freeze or hang

Views

165

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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Couple of extra things. Just realised 14.5 is the latest, which my mate is running, so seems to affect both for us.

 

Also it's crashing on his 2019 MacBook Pro with the i9 and Vega 20 graphics. His iMac 2014 isn't crashing.

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Oct 22, 2020 0
Community Beginner ,
Oct 28, 2020

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I've got the same issue and I'm using the iMac Pro 2017.  Glad to find out it's the R5's videos that caused it to crash and freeze.  Let's wait and see how long it takes Adobe to fix this.  

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Oct 28, 2020 1
Community Beginner ,
Oct 28, 2020

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Another weird thing is if I force quit my Premiere pro the computer them become extremely lagging and slow, but the CPU and memory used seems fine. The only thing I can do is to restart the computer.  

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Premiere pro version 13 works perfectly fine 

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Good to know, it's been a while since I've used Premiere regularly for editing (switched years ago), are you able to open a project for 14.5?

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Oct 28, 2020 0
New Here ,
Nov 01, 2020

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I'm having the exact same issue. It took me a bit to figure out it was from importing R5 footage. It completely crashes my mac.

 

I have an iMac Pro 2017 with 128gb ram, running version 14.5 of premiere pro. It is very frustrating to say the least because I am working on deadlines.

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Nov 01, 2020 0
New Here ,
Nov 02, 2020

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Got the same issue.

Brand new 2020 iMac, fully spec'd out .. crashes only on R5 footage, full reboot.

Any answers from Adobe on this one?

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Nov 02, 2020 0
New Here ,
Nov 02, 2020

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I just rolled back to version 14.3 and it seems to work. So currently just waiting for them to fix in future updates.

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Nov 02, 2020 0
Community Beginner ,
Nov 13, 2020

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Same. Mbp 16" 2019 2.8ghz 8 core i9 running premiere 2020. Spent 8 hours with adobe support on this. Their conclusion was it was my macbook and to take it to apple for support. 😡

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Nov 13, 2020 0
Community Beginner ,
Nov 16, 2020

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qwert

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Nov 16, 2020 0