Premiere Pro Crashes after dragging in files

New Here ,
Jul 25, 2017 Jul 25, 2017

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Ive been editing videos for the past year and a half Ive never had a problem, then all of a sudden today I go to edit a video and it doesn't work. Now I didn't update ANYTHING that could by any means effect it. I updated my drivers about a week ago but I've edited a good 4 videos before now and its been fine. I thought maybe my footage corrupted so I tested with multiple forms of footage, all .avi which is what all of my footage is and has been. I have updated drivers, restarted my computer, multiple tests in different projects, updated premiere pro, uninstalled and reinstalled Premiere pro. I at my witts end of this, adobe support over twitter was horrible help. I really don't know what to post from my crash logs but ill post what I think I should post, also no settings with importing have changed as Ive seen.

Process:                Adobe Premiere Pro.exe [400]

Path:                   C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Product Version:        11.1.2.22

File Version:           11.1.2.22

Code Type:              x64

Parent Process:         explorer.exe [6956]

Date/Time:              2017-07-25 19:42:28 Eastern Daylight Time

OS Version:             10.0.14393.1198

Report ID:              77ec4b92-d634-4411-baeb-04f2f9dd191b

Time Awake Since Boot:  9769 seconds

Crashed thread:         0 [1720] THREAD_PRIORITY_NORMAL

Exception Code:         0xc0000374

Exception Parameters:   0x4980f6b0

Exception Message:      3221226356 A heap has been corrupted.

Application Specific Information:

C:\WINDOWS\SYSTEM32\ntdll.dll

Thread 0 Crashed: [1720] THREAD_PRIORITY_NORMAL

0 ntdll               0x0000000049766c34 ? NtWaitForMultipleObjects + 20

1 ntdll               0x00000000496c5ba1 ? PssNtValidateDescriptor + 1489

2 ntdll               0x00000000496c4e31 ? RtlReportException + 1601

3 ntdll               0x00000000496c4867 ? RtlReportException + 119

4 ntdll               0x00000000497b83ad ? RtlpNtMakeTemporaryKey + 365

5 ntdll               0x0000000049756bd6 ? _C_specific_handler + 150

6 ntdll               0x0000000049765c52 ? RtlRaiseStatus + 450

7 ntdll               0x000000004976abad ? _chkstk + 285

8 ntdll               0x0000000049709913 ? RtlImageNtHeaderEx + 1155

9 ntdll               0x000000004970b629 ? RtlRaiseException + 729

10 ntdll               0x00000000497b8353 ? RtlpNtMakeTemporaryKey + 275

11 ntdll               0x00000000497b8caa ? RtlpNtMakeTemporaryKey + 2666

12 ntdll               0x0000000049765baa ? RtlRaiseStatus + 282

13 ntdll               0x00000000497b8c27 ? RtlpNtMakeTemporaryKey + 2535

14 ntdll               0x00000000496fb72e ? RtlAllocateHeap + 15870

15 ntdll               0x00000000496f8097 ? RtlAllocateHeap + 1895

16 AcLayers            0x0000000013537185 ? NotifyShims + 21701

17 KERNELBASE          0x0000000045c0b281 ? GlobalAlloc + 273

18 combase             0x0000000047146e09 ? HGLOBAL_UserUnmarshal64 + 409

19 combase             0x00000000472b8fd2 ? HPALETTE_UserUnmarshal64 + 4658

20 combase             0x00000000472ba6bd ? HPALETTE_UserUnmarshal64 + 10525

21 RPCRT4              0x000000004928a5a2 ? NdrOleFree + 1026

22 RPCRT4              0x000000004928a4ad ? NdrOleFree + 781

23 RPCRT4              0x000000004928a379 ? NdrOleFree + 473

24 RPCRT4              0x000000004928a2ee ? NdrOleFree + 334

25 RPCRT4              0x000000004935a94d ? Ndr64AsyncServerCallAll + 17213

26 RPCRT4              0x0000000049357b32 ? Ndr64AsyncServerCallAll + 5410

27 RPCRT4              0x0000000049355102 ? NdrClientCall3 + 242

28 combase             0x000000004713b951 ? WdtpInterfacePointer_UserUnmarshal64 + 13601

29 ole32               0x000000004905c739   Ordinal823 + 2089

30 SHELL32             0x00000000474af9dc ? SHGetItemFromDataObject + 684

31 SHELL32             0x00000000476c7e22   Ordinal744 + 882

32 SHELL32             0x00000000476c9b09   Ordinal744 + 8281

33 SHELL32             0x00000000476c7fb3   Ordinal744 + 1283

34 SHELL32             0x00000000476c7ebc   Ordinal744 + 1036

35 dvaui               0x000000000c8d97ba ? dvaui::datatransfer::OS_DropTarget::~OS_DropTarget + 474

36 ole32               0x00000000490869db ? RevokeActiveObjectExt + 19147

37 RPCRT4              0x00000000492f7de3 ? NdrInterfacePointerMemorySize + 1907

38 RPCRT4              0x000000004935bc6d ? Ndr64AsyncServerCallAll + 22109

39 RPCRT4              0x00000000492868b9 ? NdrStubCall3 + 201

40 combase             0x0000000047133aa9 ? CStdStubBuffer_Invoke + 89

41 combase             0x00000000471c67c3 ? PropVariantCopy + 73299

42 combase             0x00000000471c6e02 ? PropVariantCopy + 74898

43 combase             0x00000000471de8b8 ? CoGetCallContext + 11496

44 combase             0x00000000471dceff ? CoGetCallContext + 4911

45 combase             0x00000000471daf74 ? CoMarshalInterface + 34196

46 combase             0x00000000471e1d76 ? CoGetCallContext + 24998

47 combase             0x00000000471e243a ? CoTaskMemFree + 522

48 USER32              0x0000000049121c24 ? CallWindowProcW + 1268

49 USER32              0x000000004912156c ? DispatchMessageW + 444

50 Frontend            0x00000000022e9cdf ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

51 Frontend            0x00000000022e99b2 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

52 Frontend            0x000000000226ab10 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

53 Frontend            0x00000000022e7ac0 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

54 Frontend            0x00000000022ea99a ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Attempt to access invalid address. ]

55 Frontend            0x00000000022eac5d ? FE::Run + 557

56 Adobe Premiere Pro  0x0000000000401e77 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

57 Adobe Premiere Pro  0x00000000004033f7 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

58 KERNEL32            0x0000000046c68364 ? BaseThreadInitThunk + 20

59 ntdll               0x00000000497270d1 ? RtlUserThreadStart + 33

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Four years later... anda I was hit by the same error.

Please Adobe. Make Premiere Great for once. It is by far the most crashy adobe video app on the market. 

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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First backup then try to remove third party plugins this may help.

Windows: C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

Mac: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

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