tried, it doesnt work, ive even reset windows, all this and still nothing
Sorry for the crash. Can you share the following information?
Let us know.
os is 19043.1052, ryzen 5 1600 six core cpu, 16gb ram, and rx 570 4gb gpu
i cant click preferences, once i click it it crashes. also ive tried shift and alt before, might just leave premiere
Did you try running as an admin like Kartika recommended? Did Pr do anything at all different?
Also, can you run other Adobe apps without problems?
i can run photoshop just fine, also i did try running as administrator. it didnt help
Try updating or rolling back your AMD video driver. Use whatever "clean install" method they have available.
ok, any reccomendation on how far i should roll back
First, make sure you have the most recent driver from the AMD website. If not, update to that one.
If you are current, I would start with 2 versions back. No joy? Go to 4 versions back. You get the idea.
If you get all the way to 6 versions back or more, then the driver is probably not the culprit.
Stop when you find one that works. Try the next most recent from that one so that you are updated as much as you can be.
nowq im having trouble rolling back drivers, i really cant be asked
ive clean installed drivers and that did nothing, should i just reset windows or something im so fustrated
When any program crashes as soon as you click in the app window, it usually indicates a very low-level hardware or system conflict. It's usually display drivers that cause it, but audio hardware, disk drive controllers, anti-malware, and so on can contribute to the problem.
Are there any on-board graphics on your motherboard? Disable them if there are.
I understand your frustration! Hopefully we can get this working for you.
Get those problems fixed before trying to get Pr to work. The missing graphics adapter and the missing speakers are significant system issues that need to be resolved.
hello, update time. i fixed the rx 570 drivers, they are back. I cannot however load premiere pro still. but the drivers and speakers are back
With that fixed, try clearing the media cache like I described above again.
doesnt seem to be working either, only have a couple days left of tiral aswell, it snot looking good