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Premiere Pro crashes on startup with Radeon drivers installed

New Here ,
Sep 29, 2020

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After installing Radeon RX 5600 XT things worked OK. Then I noticed In Windows 10 device manager the AMD 5600 was a generic video card running a generic driver. I downloaded the AMD driver and it installed. The GPU device is now recognized as an AMD 5600 and most Apps work OK. The App that does *not work is Pr (Premiere Pro 2020) which crashes before any "loading..." messages begin. Removing the AMD software restores the generic video driver and Pr starts OK (no crash). I am attaching the crash report that shows a memory access vioalation executing this:

9 igdrcl64 0x00007ffaaf0fa74a clGetCLObjectInfoINTEL + 13994.

This crash report also erroneously reports the system processors as AMD when in fact they are Intel i7 processors. Other than the crash report, I am not including a boat load of specifics, though I will do that if connected with someone motivated to help.

 

 

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Premiere Pro crashes on startup with Radeon drivers installed

New Here ,
Sep 29, 2020

Copy link to clipboard

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After installing Radeon RX 5600 XT things worked OK. Then I noticed In Windows 10 device manager the AMD 5600 was a generic video card running a generic driver. I downloaded the AMD driver and it installed. The GPU device is now recognized as an AMD 5600 and most Apps work OK. The App that does *not work is Pr (Premiere Pro 2020) which crashes before any "loading..." messages begin. Removing the AMD software restores the generic video driver and Pr starts OK (no crash). I am attaching the crash report that shows a memory access vioalation executing this:

9 igdrcl64 0x00007ffaaf0fa74a clGetCLObjectInfoINTEL + 13994.

This crash report also erroneously reports the system processors as AMD when in fact they are Intel i7 processors. Other than the crash report, I am not including a boat load of specifics, though I will do that if connected with someone motivated to help.

 

 

TOPICS
Crash, Hardware or GPU

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 29, 2020 0

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