Premiere Pro crashes when importing After Effects file

New Here ,
May 07, 2021 May 07, 2021

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Hey everyone, 

 

so I have a problem that when I am trying to import an After Effects file into my Premiere Pro project. It says that it is importing but nothing happens and I am unable to cancel it or do anything with Premiere Pro for that matter. 

 

Does anyone know how to fix that? 

 

Thank you!

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Crash, Error or problem, Freeze or hang, Import

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Adobe Community Professional , May 07, 2021 May 07, 2021
Hello, Can you share with us your pc and system specs please Do you have the latest premiere pro and after effects version? On another note please try to: Reset Premiere Pro preferences: FAQ: How to reset preferences in Premiere Pro? Clear the media cache            https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Hello,

 

Can you share with us your pc and system specs please

Do you have the latest premiere pro and after effects version?

On another note please try to:

           https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

 

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New Here ,
May 07, 2021 May 07, 2021

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Thank you so much, I reset the preferences and cleared the cache and now it works! 
Thank you!!!

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Great! i'm glad it worked

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Make sure that the version of the After Effects project file is from the same version to Premiere Pro or lower, not a higher version.

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