Premiere Pro crashing when exporting video

New Here ,
Feb 16, 2021

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Premiere Pro has started crashing when exporting video. I have tried the following

 

1. Running the Windows troubleshooter - 

2. Uninstalling and reinstalling the program

3. Running as admin 

 

 

Any suggestions 

TOPICS
Crash, Export, Freeze or hang, Performance

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Adobe Employee ,
Feb 16, 2021

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Hi Kristy,

 

Sorry for your issue. We'd need more details in order to understand the issue better.

  • Do you see any error message or report when it crashes? Feel free to share screenshots.
  • What are your system specifications (CPU, GPU, RAM, OS)?
  • Is it happening with multiple projects?

Let us know, we're here to help.

 

Thanks,

Nishu

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kirstyb91277334 AUTHOR LATEST
New Here ,
Feb 17, 2021

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Hi Nishu

- No error message appears, the whole system just freezes completely until a 'program not responding' message appears.
- Not sure what the spec of this PC is. intel core i7 7th gen it says on it. 
- Yep, it happens on multiple projects. 

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Adobe Community Professional ,
Feb 16, 2021

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and you might try smart rendering and then exporting with use previews enabled

https://community.adobe.com/t5/premiere-pro/faq-what-is-smart-rendering/td-p/10648488?page=1

 

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