Premiere Pro crashing

[christens97594505]

I haven't been able to use Premiere Pro for several days. It closes immediately or shortly after trying nto import a file. I've updated my graphics drivers and cleared the media cache. I had been able to use it normally before that.

I attached the most recent long with the error report.

[John T Smith]

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

[Jeff Bellune]

[christens97594505]

[MyerPj]

You might want to reinstall it using the below:

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[christens97594505]

Thank you. I tried this and the cleaner was successful but after I re installed Premiere Pro, it still crashes shortly after I open it with the same error message.

[Jeff Bellune]

Do you have any 3rd-party plugins installed in Pr?