Premiere Pro crashing

New Here ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

I haven't been able to use Premiere Pro for several days. It closes immediately or shortly after trying nto import a file. I've updated my graphics drivers and cleared the media cache. I had been able to use it normally before that.


I attached the most recent long with the error report.

TOPICS
Crash

Views

82

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

PleaseEmbedImages.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

christens97594505_0-1610232015357.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

You might want to reinstall it using the below:

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2021 Jan 10, 2021

Copy link to clipboard

Copied

Thank you. I tried this and the cleaner was successful but after I re installed Premiere Pro, it still crashes shortly after I open it with the same error message.

 

christens97594505_0-1610301047917.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

Copy link to clipboard

Copied

LATEST

Do you have any 3rd-party plugins installed in Pr?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines