Premiere pro crashing

New Here ,
Jun 27, 2021 Jun 27, 2021

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Over the past couple of days Premiere Pro has been crashing in shorter and shorter intervals. Now, I can only edit for about 30 seconds before it crashes.  Often it would show Adobe player: 83 error, but not always.

 

I doubt this is related, but I've also recently had a very loud buzz/feedback sound when some stereo clips play in the timeline. If I pull them back into the timeline as mono clips, the sound goes away.

 

Steps I've taken: trashed preferences, uninstalled/reinstalled, cleared media cache, switched renderer to software only, deleted all text in timeline,

 

Premiere Pro 15.2

Macbook Pro 2.6 GHz 6-Core, 32 GB 2667 MHz DDR4, AMD Radeon Pro 5300M 4 GB

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Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

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Which operating system?

 

Have you tried looking for clues in the crash reports via the Console?

https://eshop.macsales.com/blog/45586-how-to-use-the-mac-console-app-to-diagnose-a-crash/

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New Here ,
Jun 27, 2021 Jun 27, 2021

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I'm on OS 11.4

 

I have not looked at the console but will try to navigate it.

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New Here ,
Jun 27, 2021 Jun 27, 2021

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I went through console, but I don't really know what I'm looking for. I have the adobe crash report and just now it crashed saying: A low-level exception... Adobe Player (Player:11)

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Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Hi there!

Sorry for the issue. Could you share a crash report? https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o...

 

Thanks,

Kartika

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New Here ,
Jul 02, 2021 Jul 02, 2021

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I have had two Adobe technicians work with me remotely and neither of them could solve this, but both of them witnessed premiere pro crashing repeatedly. I am quite certain it is something in particular audio files. The files I suspected were problem, I have tried opened in Audition and re-exported in multiple compressions, but I am still having the same problem. I can hardly make a single edit without premiere crashing. I cannot be sure that the problem is those audio files however.

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