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Premiere Pro does not start

New Here ,
Aug 06, 2020

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I have just installed Adobe Premiere Pro and After Effects. It's important to note, that I already have them installed on my main computer in my studio, and I decided to install them also at home. My home computer system was Windows7 Pro, and I have just upgraded it to Windows10 to have a possibility to install the latest versions of Adobe products. The installation was successful, but when I tryed to run Premiere Pro it didn't work. First of all I got a message:

"Video Intel(R) HD Graphics 4600

unsupported Video Driver" and an offer to fix the problem. When I try to ignore this message, Premiere crashes immediately. I click on "Fix", get the driver from Intel website, run it - and get the message, that my system "does not meet the minimum requirements for installing the software" - very strange, because this computer although is not the new one, it has very good working parameters - processor i7, 32GB RAM, at least 20GB free space on my hard drive, graphic card is also good enough. I try to install it manually, but get a message from windows, that I already have a better driver. When I run After Effects, I get the same message, but the program starts. Premiere does not! How can I fix the problem? 

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Premiere Pro does not start

New Here ,
Aug 06, 2020

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I have just installed Adobe Premiere Pro and After Effects. It's important to note, that I already have them installed on my main computer in my studio, and I decided to install them also at home. My home computer system was Windows7 Pro, and I have just upgraded it to Windows10 to have a possibility to install the latest versions of Adobe products. The installation was successful, but when I tryed to run Premiere Pro it didn't work. First of all I got a message:

"Video Intel(R) HD Graphics 4600

unsupported Video Driver" and an offer to fix the problem. When I try to ignore this message, Premiere crashes immediately. I click on "Fix", get the driver from Intel website, run it - and get the message, that my system "does not meet the minimum requirements for installing the software" - very strange, because this computer although is not the new one, it has very good working parameters - processor i7, 32GB RAM, at least 20GB free space on my hard drive, graphic card is also good enough. I try to install it manually, but get a message from windows, that I already have a better driver. When I run After Effects, I get the same message, but the program starts. Premiere does not! How can I fix the problem? 

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Error or problem

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 06, 2020

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Alas the Intel gpu is obselete for Premiere 2020. Might want to disable it in the bios (if possible) and just stick to whatever 3rd party video card you got installed.

 

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Aug 06, 2020 0
New Here ,
Aug 06, 2020

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I will try, thank you

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Aug 06, 2020 0
LEGEND ,
Aug 06, 2020

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Ann is correct. Intel had already ended mainstream support for all of its 4th- and 5th-Generation CPUs as of 2018. Since that time, the only "newer" drivers that were released for those iGPUs have been merely security fixes to a driver version that was released prior to 2018. And while your CPU technically remains in limited legacy support for the time being, it will soon drop completely off of it, leaving you with only self-help for support. Intel will not fix these compatibiltiy issues any more as of 2018.

 

Adobe will not fix that issue any more, either. Had it continued to support legacy or obsolete hardware, then Premiere Pro would either not properly support newer hardware or become an even more bloated, buggy mess than it already is.

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