premiere pro doesn´t import audio of MTS files

New Here ,
Jan 02, 2021 Jan 02, 2021

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Hello !  i am new on this but i recorded some video, with MTS format  and premiere doesnt import the audio file. The image yes.  I have to activate something ? . I installed premiere again and the same problem.  what can I do? Thank you. Blanca 

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Audio, Editing, Import

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Enthusiast ,
Jan 02, 2021 Jan 02, 2021

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Likely your audio is encoded in Dolby AC3 format. Adobe dropped support of it since CC2018. In theory it should work in Windows 8/10 via built-in support, but that not always happen. One of the solution is to convert audio, ready to use one is avail here: https://1drv.ms/u/s!Andr88T403SpgRL5G8nDA5pXK_Vf?e=dwpceJ

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New Here ,
Jan 03, 2021 Jan 03, 2021

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thank you , dos this work on Mac?  My computer is Mac. I didn t tell, sorry. Thank you 

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Adobe Community Professional ,
Jan 03, 2021 Jan 03, 2021

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