Premiere Pro freezes at 95% by export

New Here ,
May 31, 2021 May 31, 2021

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Hello,

i have an issue while exporting footage from Premiere Pro.

Hardware: Dell XPS 9700, Intel 10th Generation, Geforce GTX 1650Ti - Driver 462.59 (latest one of today), Windows 10, Premiere Pro 15.2, latest verion from Creative Cloud of today, 

I am trying to export a really short video, export size 31MB with H.264 high bitrate.

I am not an expert in premiere pro and am starting to work more and more with it.

What am i doing wrong? 

Please help!

 

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Export, Freeze or hang

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correct answers 2 Correct Answers

Adobe Community Professional , Jun 01, 2021 Jun 01, 2021
There is something wrong with the app.mp4 file If you convert with Handbrake first, it will export within Premiere.

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Adobe Community Professional , Jun 01, 2021 Jun 01, 2021
As Ann said Premiere and Media Encoder has problems with the video file. Attached is your updated project with a Handbrake conversion and a test final export if it is any use to you. https://1drv.ms/u/s!Agk58cpDZowTzitK0H3AAMzcyoWr?e=r1OgXc

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New Here ,
May 31, 2021 May 31, 2021

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this are the files generated and not finished on my desktop, where i wanted to save the video:

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Exports that don't finish can be very frustrating.

 

As a test, try doing an export where you enable "Match Sequence Settings" in the Export Settings dialog box.  Does this export as expected?

 

Take a look at what clip, effect and/or font is being used at the tail of the edit.  When exports fail around the same time each attempt, that's a sign that something in the Sequence may be causing the issue. 

 

Sometimes the drive that you're exporting to can be an issue.  You could try choosing a different location as well.

 

 

 

 

 

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Hi, thanks for the information.

I have checked, there are no fonts missing from the sequence.

Tried also the export into the downloads folder, different location as before and checked the option "Match Sequence Settings" -> this is the result, as attached. 

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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What is happening in the timeline at about 95% of the way through, any odd effects? Also try exporting just the video without  the sound to rule out any audio conversion problems.

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New Here ,
Jun 01, 2021 Jun 01, 2021

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this is the strange think, there is nothing in the video, i dint change or put any effects, it is only the video with subtitles:

i am speachless.....

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New Here ,
Jun 01, 2021 Jun 01, 2021

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i have also tried to export without subtitles: freeze at 89% with "Match Sequence Settings"

also the try without audio, without subtitles & "Match Sequence Settings"

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Would you be willing or able to share the complete project, including media, via dropbox so we can try it on our systems.

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New Here ,
Jun 01, 2021 Jun 01, 2021

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sure, is there an easy way to export the project and the media together?

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New Here ,
Jun 01, 2021 Jun 01, 2021

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https://www.dropbox.com/s/4zcu96uwsms9o8o/Copied_camp-video.zip?dl=0

 

this is the link with all the files. 

I hope you can help.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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There is something wrong with the app.mp4 file

If you convert with Handbrake first, it will export within Premiere.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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As Ann said Premiere and Media Encoder has problems with the video file.

Attached is your updated project with a Handbrake conversion and a test final export if it is any use to you.

https://1drv.ms/u/s!Agk58cpDZowTzitK0H3AAMzcyoWr?e=r1OgXc

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New Here ,
Jun 01, 2021 Jun 01, 2021

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You are great!

how can I see that there is a problem with a video file? As a single file it is playing? Is there a way to check it before using in Premiere pro, or somewhere to see that Premiere has a problem with it?

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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I ran the file Android app.mp4 through TMPGEnc Smart Renderer 5 and that worked and i could export successfully without the need to re-encode it. One can use the free of charge ffmpeg as well without re-encoding the file.

 

TMPGEnc Smart Renderer 5 is for me a must have today since Premiere Pro has gotten more and more troublesome with mp4-files. For many project i don´t even use Premiere Pro today since other software handle mp4-files without issues. The same mp4-file in Premiere Pro causes trouble, chrashes, problems with exports, freezing, etc, etc.

 

The Premiere Pro engineers must step up and fix this once and for all.

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New Here ,
Jun 01, 2021 Jun 01, 2021

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a Big thanks!

I was starting to worry, that my hardware specs are not enough for this simple task.....

Thanks for the help! Really appreciate it.

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