Premiere Pro freezes when I import videos

Mar 24, 2020

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Premiere Pro has been working absolutely fine until today. I started a new project and imported an audio file with no issue. But as soon as I try to import a video file it freezes on the 'import files' pop up. I've restarted my computer and it's made no difference. I don't know what could have caused it as it worked perfectly yesterday. Any help woould be appreciated! 

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Premiere Pro freezes when I import videos

Mar 24, 2020

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Premiere Pro has been working absolutely fine until today. I started a new project and imported an audio file with no issue. But as soon as I try to import a video file it freezes on the 'import files' pop up. I've restarted my computer and it's made no difference. I don't know what could have caused it as it worked perfectly yesterday. Any help woould be appreciated! 

freeze.JPG

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Crash

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41

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Mar 24, 2020 0
Jul 22, 2020

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I'm having the exact same issue. When I called Dell thinking it was a computer issue, they advised that they are aware of it and that it's an Adobe settings issue. I'm hoping to get an answer in this forum, too.

 

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Jul 22, 2020 0
Jul 22, 2020

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Jul 22, 2020 0
Jul 24, 2020

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Hi Bob, thanks for this tips. Unfortunately, I've tried all of them now and Premiere keeps on "not responding" and freezing when I try and import videos. Any other ideas? Thank you.

 

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Jul 24, 2020 0