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Premiere Pro freezes when I try to open the import box

New Here ,
Jul 15, 2020

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I am in the middle of a project small sized project and I'm new to the program. When I am trying to import clips I either right click > import, ctrl i, or file > import, then the program freezes. It acts as though the import menu has popped up and when I click around it gives me the error sound. I have tried waiting for it to load but ultimately I have to ctrl alt del and close program. This is before I even select the files to upload into premiere. It has even happened to me when I have tried to "save as" and the same thing happens. It doesn't open anything up, it freezes, and gives me a error sound whenever I click anywhere. Has this happened to anyone else or anyone know how to fix? 

thanks 

 

Computer- 16gb ram, SSD, i7, nvdia 1030 

 

TOPICS
Crash, Error or problem, Freeze or hang, Import

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Premiere Pro freezes when I try to open the import box

New Here ,
Jul 15, 2020

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I am in the middle of a project small sized project and I'm new to the program. When I am trying to import clips I either right click > import, ctrl i, or file > import, then the program freezes. It acts as though the import menu has popped up and when I click around it gives me the error sound. I have tried waiting for it to load but ultimately I have to ctrl alt del and close program. This is before I even select the files to upload into premiere. It has even happened to me when I have tried to "save as" and the same thing happens. It doesn't open anything up, it freezes, and gives me a error sound whenever I click anywhere. Has this happened to anyone else or anyone know how to fix? 

thanks 

 

Computer- 16gb ram, SSD, i7, nvdia 1030 

 

TOPICS
Crash, Error or problem, Freeze or hang, Import

Views

30

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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Make sure you're running a version of the program that is compatible with your Windows version.

 

Are you working with multiple monitors?

 

For now, try using the Media Browser to import files; it will allow you to pull in clips without opening an Import

window.

 

WM

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Jul 15, 2020 1
Adobe Employee ,
Jul 15, 2020

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Hi wadenswiler,

 

Thanks for reaching out.

Sounds like it's the interface issue. Resetting the preferences of Premiere Pro could help with this: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

WM's suggestion to use Media Browser is a great workaround.

Let us know how it goes.

 

Thanks,

Nishu

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