premiere pro freezing during render

New Here ,
Jan 08, 2021

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I've been trying to export my premiere pro project in 4k and everytime sometimes its at 9% or 18% my render process just freezes or sometimes my entire computer just freezes, this isn't the first time i've rendered a project in 4k I am very confused on why this is happening

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Crash, Editing, Error or problem, Export, Freeze or hang

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Adobe Community Professional ,
Jan 08, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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default1lbdbmxtkdk0 AUTHOR LATEST
New Here ,
Jan 08, 2021

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Hi thanks for the solutions but unfortunately none of them worked for me, they all exported until around 9 minutes then just froze and one or two times my entire computer froze not just media encoder. 

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Adobe Community Professional ,
Jan 08, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
Jan 08, 2021

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Thanks so much, I am currently trying out the first solution where you clear media cache here is the list of my full computer specs:

default1lbdbmxtkdk0_0-1610123140207.png

 

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