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premiere pro freezing

New Here ,
Jun 25, 2020

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i work on a video for about 10 minutes and then all of a sudden my premiere pro freezes and the top bar is gone and it wont let me click on the audio or clips or even drag them. my only option is to restart my project which is really demotivating. i have re-installed premiere pro and i have ran it as administrator but both of these didnt work or resolve my issue.

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Freeze or hang

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premiere pro freezing

New Here ,
Jun 25, 2020

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i work on a video for about 10 minutes and then all of a sudden my premiere pro freezes and the top bar is gone and it wont let me click on the audio or clips or even drag them. my only option is to restart my project which is really demotivating. i have re-installed premiere pro and i have ran it as administrator but both of these didnt work or resolve my issue.

Topics

Freeze or hang

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37

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 26, 2020

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Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

 

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joellebh LATEST
Adobe Community Professional ,
Jun 26, 2020

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If that doesn’t work ,try updating your graphics driver .

Check project settings -general -renderer
What do you have ? gpu acceleration or software only?

if the gpu acceleration is greyed out you need to update the gpu driver directly from the vendor's website .

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