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Premiere Pro GPU issues?

New Here ,
Jul 06, 2020

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Hi guys, 

I just had a system built for my video editing with Premiere PRO and I am running into some problems. Or at least, one problem. Upon the startup graphic appearing the software immediatly shuts down asking me to send a crash report. 

 

Setup as follows:

AMD Ryzen 7 3800X WRAITH 3900 AM4 CPU

Asus TUF B450M-PLUS GAMING B450 Motherboard

D416GB 2666-16 Vengeance LPX bk K2 COR Ram

Sapphire RX 5500 XT Nitro+ 8G Special Ed GPU

 

I am pretty confident it's due to the GPU for some reason, but I am unable to find out why. The computer is cleanly installed, and I am having this issue in both the 2020 version as the 2018 version. 

 

Please advise. 

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Premiere Pro GPU issues?

New Here ,
Jul 06, 2020

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Hi guys, 

I just had a system built for my video editing with Premiere PRO and I am running into some problems. Or at least, one problem. Upon the startup graphic appearing the software immediatly shuts down asking me to send a crash report. 

 

Setup as follows:

AMD Ryzen 7 3800X WRAITH 3900 AM4 CPU

Asus TUF B450M-PLUS GAMING B450 Motherboard

D416GB 2666-16 Vengeance LPX bk K2 COR Ram

Sapphire RX 5500 XT Nitro+ 8G Special Ed GPU

 

I am pretty confident it's due to the GPU for some reason, but I am unable to find out why. The computer is cleanly installed, and I am having this issue in both the 2020 version as the 2018 version. 

 

Please advise. 

Topics

Crash

Views

52

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 07, 2020

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I haven't heard of a Sapphire graphics card before (doesn't mean it isn't an okay thing for gaming), but no Sapphire products are listed on the recommended/minimum hardware for Adobe products, at least that I can see.

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