Premiere Pro importer plugin loaded successfully but file still not supported?

[zhongkez34561360]

Dear all, I am new to Adobe Premiere Pro plugin development and I developed a custom file importer plugin for Premiere Pro CC recently. But in some of my client machines the plugin can be loaded successfully by Premiere Pro according to the log file as following:

Loading C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\CustomImporter.prm

The registry tells us not to cache so the plugin will be loaded from disk.

Loading from disk...

This plugin was recognized by loader ba1058cd-0007-44e4-bf1a-0ef51307b979.

Curiously, when I try to import custom file into Premiere Pro, it warns that the file is not supported by Premiere Pro. But in my development machine it works like charming. I can't figure it out why did that happen? I developed this plugin in Windows 10 with Visual Studio 2015, and I tested the plugin in Premiere Pro 2019. The plugin SDK is also updated. Does anyone has the same issue? It would be very nice to give some advice...

Thank you very much.

[Ann Bens]

Moved to Premiere Pro SDK​

[zhongkez34561360]

No body can give some advice?

[zhongkez34561360 · Accepted solution]

Thank you, I solved the problem by myself. It is because the plugin dependents on external libraries which have conflicts with other plugins. So the plugin can't be loaded successfully.

[defaultx97ysrh9id8f]

Can you please send me the steps to import a file using sdk example code. I am trying to debug by referring SDK_File_Import example from sdk but not able to do it. Not able to debug the source for any operation from PP CC 2019.