Premiere Pro instantly crashing when opening project

[Branden5E90]

Premiere Pro 2021 Opens Perfectly fine, but when i try to open a Project or New Project My Premiere Pro Instantly Crashes and i dont know how to fix it, ive tried, reinstalling, restarting pc and nothing is working, if someone could help me ill gladly appeciate it 

[Kartika Rawat · Accepted solution]

Hi Branden!

Sorry for the crash. Would you mind sharing more information? 

• What are your system details (OS, CPU, RAM, GPU)?
• Are you getting any error codes or messages?
• Try resetting preferences and see if that helps: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

Let us know.

Thanks,

Kartika

[Branden5E90]

Reseting My Perferences Fixed My Problem, Thank You Very Much!

[Graham5EEA]

Hi resetting the preferences in Premiere Pro 15.4 did not fix this issue with my system. I have 2 systems:

1. Rzyen 5 - 3500x with Radeon 5600xt gpu, 16 gig RAM - I cannot open another project when I have one already open as the program becomes unresponsive. I then alt+cntrol+delete to end process.

2. Alienware M15 laptop with i7 cpu and NVidia 1660ti - this has no problems opening new projects.

My Ryzen system has all the updates for windows, GPU and Adobe. So is this a Ryzen issue?

Thanks

Graham

[Graham5EEA]

Addition to my initial posting - the problem occurs when you open a project that has video already in the timeline. If you begin with an empty project, then open another project with video in the timeline.

Graham

[Graham5EEA]

Update #2 - The problem is narrowed to the use of ProRes422_4K_59.94FPS files. I downloaded the Prores 4222 RAW for windows 1.3 and although this improved playback in the timeline I could not open another project when I imported the ProRes422_4K_59.94FPS file and 'new sequence from clip'.

Without this file I could open a second project...So there seems to be an incompatibility with premiere and ProRes422_4K_59.94FPS files.

Graham

[Uzair5C32]

Hey I'm experiencing the exact same issue and whatever you did sounds like its getting you closer to having it fixed although i dont understand the technical stuff your saying. could you re-explain as if i was an 8 year old?