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Premiere Pro 2020 14.9 is buggy after the latest update - SOLVED: Delete Media Cache

New Here ,
Feb 17, 2021 Feb 17, 2021

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Premiere Pro is buggy after its latest update (5 days ago).

Whenever I import things such as music or small After Effects project my timeline ruler gets buggy, the zoom-in option for the timeline isn't working anymore etc.

 

Anyone has these problems aswell or know how to fix this?

 

I'm trying to move the timeline ruler here:

https://gyazo.com/0658e7d7e70e22238708aacda54f3a59

 

I'm trying to zoom in the timeline here:

https://gyazo.com/442f02f78b483ca2cd99e065cf779c3e 

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Audio , Crash , Editing , Effects and Titles , Import

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correct answers 1 Correct answer

Advocate , Feb 24, 2021 Feb 24, 2021

Always clear media cache after any of Premiere Pro/Media Encoder/GPUdriver updates:

Preferences > Media Cache => Delete all media cache files

Or you can do it manually - close Adobe PP/AME/AE, goto media cache location and delete folders: 

Media Cache, Media Cache Files, PTX, Peak Files. 

Same with workspace, do reset: Window > Workspaces > Reset to saved layout

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Explorer ,
Feb 24, 2021 Feb 24, 2021

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I am having the exact same issue. I had to downgrade to 14.8 because I couldn't even select video clips or mute audio channels.

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Advocate ,
Feb 24, 2021 Feb 24, 2021

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Always clear media cache after any of Premiere Pro/Media Encoder/GPUdriver updates:

Preferences > Media Cache => Delete all media cache files

Or you can do it manually - close Adobe PP/AME/AE, goto media cache location and delete folders: 

Media Cache, Media Cache Files, PTX, Peak Files. 

Same with workspace, do reset: Window > Workspaces > Reset to saved layout

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Explorer ,
Feb 24, 2021 Feb 24, 2021

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This solved my issue. Thanks for your help.

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Community Expert ,
Feb 24, 2021 Feb 24, 2021

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What are your system specs?

 

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Community Expert ,
Feb 24, 2021 Feb 24, 2021

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unknow files.png

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Same issues here; after the latest Windows update, combined with the Premier update, playback is buggy, video displayed freezes, and a host of other items seem to have come up.  It's as if the video driver that worked for previous release of 14.x... no longer works for update 14.9. 

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Advocate ,
Feb 24, 2021 Feb 24, 2021

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Cool, I've been going crazy with my editing, I will try this when I get home this evening 

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