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Premiere Pro is only exporting a white screen with audio

Community Beginner ,
Aug 18, 2020

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Hello, I'm a very amateur user of Premier Pro CC. I made a video of 1 minute using multiple clips and last night it saved perfectly. Today, I added some transitions and cropped out some scenes and now the file won't export normally anymore. I have a deadline in 6 hours, I am so tensed right now.

 

Once I save the video, it's a constant white screen for 60 seconds but it includes the full audio as well as the cross dissolve transitions. What should I do to fix this? I tried changing the frame rate to 29.97 according to a community post but that did not do anything for me. PLEASE HELP ME.

 

This is my current export screen.

Correct answer by venatryx | Community Beginner

Hey! I just tried switching around the preferences. The output window finally looks normal and IT FINALLY EXPORTED PROPERLY. Thank you!

Topics

Audio, Crash, Editing, Effects and Titles, Error or problem, Export, Formats, Freeze or hang, How to, Performance

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Premiere Pro is only exporting a white screen with audio

Community Beginner ,
Aug 18, 2020

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Hello, I'm a very amateur user of Premier Pro CC. I made a video of 1 minute using multiple clips and last night it saved perfectly. Today, I added some transitions and cropped out some scenes and now the file won't export normally anymore. I have a deadline in 6 hours, I am so tensed right now.

 

Once I save the video, it's a constant white screen for 60 seconds but it includes the full audio as well as the cross dissolve transitions. What should I do to fix this? I tried changing the frame rate to 29.97 according to a community post but that did not do anything for me. PLEASE HELP ME.

 

This is my current export screen.

Correct answer by venatryx | Community Beginner

Hey! I just tried switching around the preferences. The output window finally looks normal and IT FINALLY EXPORTED PROPERLY. Thank you!

Topics

Audio, Crash, Editing, Effects and Titles, Error or problem, Export, Formats, Freeze or hang, How to, Performance

Views

118

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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embed.jpg

...so we dont have to download unknown files: we help you, you help us. Thanks! 

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Aug 18, 2020 1
Community Beginner ,
Aug 18, 2020

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Thanks! It's my first post, I wasn't aware of the options.

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Aug 18, 2020 0
New Here ,
Sep 29, 2020

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Hey liz help me too. I have the same issue. How to fix it?

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Sep 29, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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try to go to project settings - general - renderer ... try to switch renderers,

if you only have software only enabled, clean uninstall, then reinstall your graphics driver.

did you try to reset the preferences? and clean your media cache?

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Aug 18, 2020 0
Community Beginner ,
Aug 18, 2020

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Hey! I just tried switching around the preferences. The output window finally looks normal and IT FINALLY EXPORTED PROPERLY. Thank you!

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Aug 18, 2020 0