Premiere Pro keeps crashing my PC

New Here ,
Jan 12, 2021

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Hello,

I´ve recently installed Adobe Premiere Pro on my PC. Im using the TRIAL since i wanna try out Premiere Pro before considering buying it.

Now once i attach some effects and adjustement layers adobe crashes completly and im forced to force shutdown my pc. Im only having trouble using Premiere Pro. After Effects works perfectly fine.

My system:

CPU: Intel Core i9 9900k

Ram: 32GB Corsair Vengeance DDR4 3200MHz

GPU: MSI Gaming x Trio RTX 2080 TI

OS: Win 10

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Premiere Pro keeps crashing my PC

New Here ,
Jan 12, 2021

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Hello,

I´ve recently installed Adobe Premiere Pro on my PC. Im using the TRIAL since i wanna try out Premiere Pro before considering buying it.

Now once i attach some effects and adjustement layers adobe crashes completly and im forced to force shutdown my pc. Im only having trouble using Premiere Pro. After Effects works perfectly fine.

My system:

CPU: Intel Core i9 9900k

Ram: 32GB Corsair Vengeance DDR4 3200MHz

GPU: MSI Gaming x Trio RTX 2080 TI

OS: Win 10

TOPICS
Crash

Views

94

Likes

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Jan 12, 2021 0
Most Valuable Participant ,
Jan 12, 2021

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Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Jan 12, 2021 0
New Here ,
Jan 13, 2021

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Thanks. Added some more informations down below.

 

I do have the newest nVidia drivers installed.

Even tried it with older ones and it still crashes.

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Jan 13, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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Try doing a clean install of the Studio driver for your Nvidia card.

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Jan 12, 2021 0
New Here ,
Jan 13, 2021

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Thanks but it still crashes.

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Jan 13, 2021 0
New Here ,
Jan 13, 2021

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Motherboard: MSI Z390 Gaming Pro Carbon

System type: 64-bit Operating System, x64-based processor

SSD: Samsung 960 Evo M.2 1TB

HDD: Western Digital Black 4TB

 

FAILED FIX ATTEMPTS

  • Reinstalled Premiere Pro
  • Using older Graphic Driver
  • Using older BIOS
  • Clean installed Windows

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Jan 13, 2021 0
New Here ,
Jan 13, 2021

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Yup a lot of us are having this problem. Not sure what to do.

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Jan 13, 2021 0
Adobe Community Professional ,
Jan 13, 2021

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Now once i attach some effects and adjustement layers adobe crashes completly and im forced to force shutdown my pc.

 

It looks like a generic fix won't work in your case. So let's try analyzing your specific case.

 

  • How was your source footage acquired? Camera, phone, gameplay recording?
  • What is the source of your audio?
  • Exactly what effects did you apply when Pr crashed?
  • Can you add ANY effects without it crashing?
  • Can you manipulate the intrinsic effects without crashing? (Position, Scale, Opacity)?
  • Are you using any 3rd-party plugins, even though Pr is a trial?

 

 

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Jan 13, 2021 0
New Here ,
Jan 13, 2021

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Gameplay Recording, done with nVidia Shadowplay

Ingame Sound and  RODE NT USB Mic, 2 different audio tracks

I used push on the clips, directional blur and transform on the adjustment layer.

Havent tried that one yet.

No. Crashes when i start manipulate those

No im not using any 3rd-party plugin

 

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Jan 13, 2021 0
Adobe Community Professional ,
Jan 13, 2021

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Most likely the game footage is variable frame rate. Although Pr 14.8 is supposed to address VFR issues, it still may be worth it to try running some of your clips through Handbrake to create constant frame rate versions.

 

Since it's a trial, and supposedly you haven't had Pr installed before, you should have the default settings in place. However, just for fun, try launching Pr from a shortcut while you hold down Shift+Alt. Keep those keys pressed until you see the main program window. That will reset your preferences and clear your plugin cache (even from Pr's built-in plugins).

 

Once you see the main program window, go to Preferences>Media Cache and delete *all* your cache files. Now open your project and try again.

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Jan 13, 2021 0
New Here ,
Jan 14, 2021

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Runned few clips through HandBrake and it still crashes.

 

Done all of those steps but sadly it didnt changed anything.

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Jan 14, 2021 0