Premiere Pro Keeps Crashing

New Here ,
Mar 18, 2021 Mar 18, 2021

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Premiere Pro keeps crashing! I have uploaded 4 videos and 1 song for editing. When I try to click on anything inside of the media browser it would think for a a split second and then crash. Now just as soon as I open Premiere Pro it will stay up for about 5 seconds and then crash. WTF! 

 

I currently rocking:

The Surface Laptop 3

Processor AMD Ryzen 7 Microsoft Surface (R) Edition 2.30 GHz
Installed RAM 16.0 GB (14.0 GB usable)
System type 64-bit operating system, x64-based processor

 

Seriously it's the computers ability to keep up with this software....at least I hope not. 

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Error or problem, Performance

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New Here ,
Apr 15, 2021 Apr 15, 2021

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I have the same laptop and the same issues. I really can't believe that such a powerful machine is having problem with Premier Pro. Is it the laptop or the software? Someone must be able to answer?

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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What are the  hard drives (how many, what kind, what is on each, what capacity, and how full)?

That processor is a bit underpowered for Premiere Pro.

If NVIDIA graphics,, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Also:

 

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

 
 
 

 

 
 

 

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