Premiere Pro keeps on freezing when I press play on sequence playback window

New Here ,
Jul 01, 2021 Jul 01, 2021

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I have a 2019 macbook pro with 2.6 GHz 6-Core Intel Core i7/ 16 gigs of ram. Everytime I'm editing my project, if I press play to playback my sequence the video freezes along with the play button. I can still move my mouse around the screen, I can still select things in the project, the only thing that freezes is the playback video and the play button stays on the triangle (play) icon no matter how many times I press it. Before when I discovered this problem my Premiere wasn't up to date but now I've updated it to the most recent version along with my OS to the most recent Big Sur and I'm still having the same problem. I have no idea what it could be.

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Crash, Editing, Error or problem, FAQ, Freeze or hang, Performance

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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As far as I know this issue is windows only.

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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what are your source properties and sequence settings?  Any chance any of your sources are from a smartphone or screen recording?  If so, the problem may be caused by clips with a variable frame rate which can cause all sorts of unpredictable and inconsistent issues.


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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New Here ,
Jul 18, 2021 Jul 18, 2021

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I ended up having an Adobe rep control my computer to troubleshoot the issue and we found out that it was a specific audio file that I was using for the project. Once I got rid of the file the problem stopped. But recently I started a new project and the problem seems to be happening again. The common theme between both projects is that I'm using my iPhone to record external audio. I saw you mentioned phone recordings, do you think the audio files I'm using from my iPhone have something to do with it? Using my iPhone to record external sound is a tactic I used throughout film school for budget indie filmmaking as it got the job done, I've never had it be a problem before until now...

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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Before dropping the audio files into Premiere convert to wave first.

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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And set to 48k 16bit

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