Premiere Pro locking up when trying to ADD TRACKS

New Here ,
Dec 18, 2020

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Any time I try to ADD TRACKS either by drag and drop or right click "Add Track" to my Premiere Pro project the program freezes up on me.

 

I have tried several fixes, nothing seems to work. I created a new project, I reset my preferences and cache, I updated my nVidia drivers, reboot my system. I'm out of ideas. I am coming up on a deadline and I can't use Pr like this....

MY SYSTEM

  • Windows - Win10 Pro x64  19041.685
  • AMD Ryzen 7 1700X Eight-Core 3.40 GHz
  • 64GB DDR4 RAM
  • GeForce RTX2080Ti GPU  nVidia v460.89
  • MSI 370 MB

Using Premiere Pro 14.7.0 (b23)

How do I fix this!?

Sorry Jared,

Disconnect any control surfaces and try again. If you don't have any, let us know.

 

Regards,
Kevin

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Freeze or hang

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Premiere Pro locking up when trying to ADD TRACKS

New Here ,
Dec 18, 2020

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Any time I try to ADD TRACKS either by drag and drop or right click "Add Track" to my Premiere Pro project the program freezes up on me.

 

I have tried several fixes, nothing seems to work. I created a new project, I reset my preferences and cache, I updated my nVidia drivers, reboot my system. I'm out of ideas. I am coming up on a deadline and I can't use Pr like this....

MY SYSTEM

  • Windows - Win10 Pro x64  19041.685
  • AMD Ryzen 7 1700X Eight-Core 3.40 GHz
  • 64GB DDR4 RAM
  • GeForce RTX2080Ti GPU  nVidia v460.89
  • MSI 370 MB

Using Premiere Pro 14.7.0 (b23)

How do I fix this!?

Sorry Jared,

Disconnect any control surfaces and try again. If you don't have any, let us know.

 

Regards,
Kevin

TOPICS
Freeze or hang

Views

58

Likes

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Dec 18, 2020 0
Adobe Community Professional ,
Dec 18, 2020

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Try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

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Dec 18, 2020 0
New Here ,
Dec 18, 2020

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I tried all these steps and it still did not work. Premiere still freezes when I try to add a new track.

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Dec 18, 2020 0
Adobe Employee ,
Dec 18, 2020

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Sorry Jared,

Disconnect any control surfaces and try again. If you don't have any, let us know.

 

Regards,
Kevin

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Dec 18, 2020 0
New Here ,
Dec 18, 2020

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That seems to have done the trick. Is there any way they can co-exist. I would really love to have access to the effects in the Control Surface (AE Juice) I had.

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Dec 18, 2020 0