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Premiere Pro makes my audio crash

New Here ,
Aug 31, 2020

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Hi everyone,

 

I have the weirdest issue, every time I start playing the video I've been working on, my whole audio just stops. My YouTube, Discord, files on my computer, just everything stops working. YouTube even gives me this error that says I should restart my pc because of an issue with my audio playback. As soon as I press play on my video in Premiere, everything works again. But I can't have any audio playing at the same time as Premiere Pro, because then it happens again.

 

I have Premiere Pro version 2020 14.3.2

 

Thanks in advance

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Premiere Pro makes my audio crash

New Here ,
Aug 31, 2020

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Hi everyone,

 

I have the weirdest issue, every time I start playing the video I've been working on, my whole audio just stops. My YouTube, Discord, files on my computer, just everything stops working. YouTube even gives me this error that says I should restart my pc because of an issue with my audio playback. As soon as I press play on my video in Premiere, everything works again. But I can't have any audio playing at the same time as Premiere Pro, because then it happens again.

 

I have Premiere Pro version 2020 14.3.2

 

Thanks in advance

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Audio

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62

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Adobe Community Professional ,
Aug 31, 2020

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Please post complete computer specs.

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New Here ,
Aug 31, 2020

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ASUSTek Computer Inc.
Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz  1.99 GHz

64-bits, x64-processor

 

I hope that is enough

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Adobe Community Professional ,
Sep 01, 2020

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Might want to look at the system requirements. Looks somewhat underpowered.

Adobe Premiere Pro CC System Requirements

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New Here ,
Sep 01, 2020

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Look, I bought this laptop for my education and the requirements were more than enough, I have worked with a lot of the Adobe Creative Cloud programs for a few years now and use Premiere Pro often. Excuse me for saying, but I don't think that's the problem.

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New Here ,
Sep 01, 2020

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Here is maybe some more proof, I'm sorry it's in Dutch, but you get the idea.

My laptop isn't underpowered, so that's not the problem

 

shem382974_0-1598982907741.png

shem382974_1-1598982944152.png

 

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Adobe Community Professional ,
Sep 02, 2020

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Sorry but Anne may have a point - the CPU is an older one, specifically for notebooks and it seems the GPU could well be utilizing shared RAM, and you also don't seem to have a separate physical HDD for media files - are all your media files going on the same HDD as the actual applications, or do you have one added?

 

Other areas that may bear looking at are your ASIO settings - do you have this set up to allow multiple apps to use the sound chip at the same time as Premiere, or is this set to allow apps to take exclusive control - this could be the solution.

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