Premiere pro not working upon launch.

New Here ,
Jul 06, 2021 Jul 06, 2021

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So, when I open premiere pro, where there should be a list of my recently opened projects, the screen is just white and I can't click anything but x out of it, and when I do premiere just closes. I've restarted my computer, and nothing has seemed to work yet.

image_2021-07-06_224729.png

It's been doing this for a week or two now and I've had to resort to free video editors. Please help! 😞

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Crash, Error or problem, Freeze or hang, Performance

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Adobe Employee ,
Jul 07, 2021 Jul 07, 2021

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Hi there,

This looks strange. I assume the settings have gone corrupt which could be causing the trouble after launching the application.

What happens when click the X on the white page? Are you able to see the recent project under File > Open Recent?

Would you mind resetting the preferences to make the settings default? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

Let us know if it brings any change.

Regards,

Shivangi

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New Here ,
Jul 07, 2021 Jul 07, 2021

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When I click x on the white page, the entire program crashes. I can't click file, it just makes an errror sound. I tried resetting my preferences but it's still the same.

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Maybe its time to reinstall?

 

If you do, be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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