Premiere Pro - Only Mono Audio Track Being Imported

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Jan 06, 2021

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Hello,

 

I am having an issue when importing videos in Adobe Premiere Pro. For some reason, in a stereo video clip, only one audio track (mono) is being imported when there should be two (stereo). When I play the .mp4 file in the "Source" panel the audio is distorted.

 

However, when I play the clip in VLC media player, the audio sounds just fine. Furtheremore, if I were to convert the clips using handbrake, the audio comes out fine with two (stereo) tracks. But, I do not want to have to keep doing this everytime I want to edit video clips in Premiere Pro.

 

Attached are some screenshots displaying my issue:

Adobe_Premiere_Pro_01-06-21_110.pngAdobe_Premiere_Pro_01-06-21_111.png

 

Any help would be much appreciated, thanks.

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Premiere Pro - Only Mono Audio Track Being Imported

New Here ,
Jan 06, 2021

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Hello,

 

I am having an issue when importing videos in Adobe Premiere Pro. For some reason, in a stereo video clip, only one audio track (mono) is being imported when there should be two (stereo). When I play the .mp4 file in the "Source" panel the audio is distorted.

 

However, when I play the clip in VLC media player, the audio sounds just fine. Furtheremore, if I were to convert the clips using handbrake, the audio comes out fine with two (stereo) tracks. But, I do not want to have to keep doing this everytime I want to edit video clips in Premiere Pro.

 

Attached are some screenshots displaying my issue:

Adobe_Premiere_Pro_01-06-21_110.pngAdobe_Premiere_Pro_01-06-21_111.png

 

Any help would be much appreciated, thanks.

TOPICS
Audio, Editing, Import

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27

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Jan 06, 2021 0
Adobe Community Professional ,
Jan 06, 2021

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Is this happening no matter what clip you import?  what is the source of the clip?   and how are you importing the clip?  dragging to a bin from the OS, using the import command in the file menu? using the media browser?  You might download media info

https://mediaarea.net/en/MediaInfo/Download

and tell us the properties of the clip.

By any chance is the source a smart phone or screen recording which usually have a variable frame rate?  although I've never heard of this specific problem, we've seen many issues with clips that have a variable frame rate.

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Dood76 LATEST
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Jan 06, 2021

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These are happening from TikTok clips I am importing. I have tried dragging a the video into a bin from the OS and importing using the command in the file menu, it doesn't matter which method I use, the issue is still there. Also, it isn't a smart phone or screen recording, but rather a direct download from the TikTok servers. 

 

Here is the media info, thanks:

General
Complete name : C:\Users\Daniel-Laptop\Videos\Dood76\Downloads\TikTok-SVlVGD.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 1.51 MiB
Duration : 7 s 451 ms
Overall bit rate : 1 698 kb/s
encoder : Lavf58.20.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 7 s 267 ms
Bit rate : 1 700 kb/s
Width : 540 pixels
Height : 960 pixels
Display aspect ratio : 0.563
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.109
Stream size : 1.47 MiB (98%)
Writing library : x264 core 148
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=30 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=24.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=4000 / vbv_bufsize=8000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC SBR PS
Format/Info : Advanced Audio Codec Low Complexity with Spectral Band Replication and Parametric Stereo
Commercial name : HE-AACv2
Format settings : NBC
Codec ID : mp4a-40-29
Duration : 7 s 451 ms
Duration_LastFrame : -26 ms
Bit rate mode : Constant
Bit rate : 32.1 kb/s
Channel(s) : 2 channels
Channel layout : C
Sampling rate : 44.1 kHz
Frame rate : 21.533 FPS (2048 SPF)
Compression mode : Lossy
Stream size : 29.2 KiB (2%)
Default : Yes
Alternate group : 1

 

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