Premiere Pro preview and editor not working and freezing on exit

Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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So basically this has happened a day into installing the latest premiere pro and I decided to edit.

I cut the video file into 2 pieces, speed them up to 300% and add a default transition between the two clips and thats when it happened. Now whenever I open up Premiere, it just doesn't want to work. Even tried launching up other premiere files and problem still occurs. Preview doesn't work, source doesn't work and exiting freezes the app.

Screenshot_1.png

I've tried reinstalling countless times and even resetting the preferences.

And image of me exiting and premiere pro just freezing

Screenshot_2.png

Any ideas on how I should go about trying to fix this?

I'm certain the files will work smoothly on a different device so I'm guessing it might have something to do with my PC but I've never had any problems with older Premiere pro versions.

Thanks.

TOPICS
Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Hello,

Can you provide us with your pc specs (Ram,Processor etc.)

and you can try also to do these rebooting steps:

           https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Hey,

 

My pc specs and everything are within the attached file.

 

Thanks.

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Please type the computere specs here on the forum so no attachments need to be opend.

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Alright,

 

The shortened PC specs are as follows:
Processor AMD Ryzen 5 3500X 6-Core Processor 3.59 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor

 

Thanks.

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Enthusiast ,
Feb 24, 2021 Feb 24, 2021

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Make sure you have enough free space on cache and export disks

While reinstalling, Use the Creative Cloud Cleaner Tool to solve installation problems

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