Premiere Pro // Project Freezes In The Middle Of Export // CUDA

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Jan 22, 2021

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Hi Adobe Support Community--

 

I'm hoping you can help me with a project that I'm struggling to export.  I've made several projects before, but this is the first time I've hit such a roadblock.  I've been troubleshooting this for the last 72 hours, and have exhausted all the advice I've been able to find.  Hoping the community can help.  Thanks in advance.

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Issue:

- Project freezes in the middle of export.

- Export rendered with CUDA

 

Troubleshooting steps already taken:

> Successfully exported with Mercury Playback Engine Software Only.  However, the quality is compromised in comparison, thus CUDA render is essential for exporting this particular project.

> Deleted all media cache files from both Premiere's Preferences and manually in the C-drive folders

> Checking/unchecking the 'Render at Maximum Depth' or 'Use Maximum Render Quality' boxes doesn't make a difference.

> Attempted to export in several different formats (H.264, QuickTime, etc).  Same issue occurs.

> Attempted to export in different presets (high, medium and low).  Feezes regardless.

 

Pertinent Info:

• Project length - 00:27:21:24

• File size using preferred format/preset: ~3400 MB

• Freeze points have varied between 0%, 1%, 2%, 5%, 6%, 8% and 9%.

• Display adapter (NVIDIA GeForce GTX 1060 3GB) is up-to-date.  I reran it just in case, and confirmed it's currently.

• All drives have at least 32 GB of free space

• Output: 1920x1080 (1.0), 29.97 fps, Progressive, Hardware Encoding, VBR, 1 pass, Target 16.00 Mbps, AAC, 320 kbps, 48 kHz, Stereo

 

Please let me know if there's any additional information I can provide.  Thank you.

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Freeze or hang

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