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Premiere pro randomly stopped working

New Here ,
Aug 03, 2020

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 Yesterday premiere pro randomly stopped working for me . It won't even load it gets to the loading screen and says not responding. I tried everything from resetting my laptop to deleting all the apps and re downloading them 

 

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Freeze or hang

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Premiere pro randomly stopped working

New Here ,
Aug 03, 2020

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 Yesterday premiere pro randomly stopped working for me . It won't even load it gets to the loading screen and says not responding. I tried everything from resetting my laptop to deleting all the apps and re downloading them 

 

[title edited by mod]

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Freeze or hang

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49

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Adobe Community Professional ,
Aug 04, 2020

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Try holding down the Option key when launching the app. This will reset all your preferences to default, which is a usual first step in troubleshooting:

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/... 

 

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Adobe Employee ,
Aug 04, 2020

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Hi Jlacour28,

 

We're sorry to hear about this. Please let us know the version of Premiere Pro that you are using and the system specs (OS, CPU, GPU & RAM). Also, have you installed any third party plugins? Let us know, we're here to help.

 

Thanks,

Sumeet

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