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Premiere Pro shutting off my PC monitor

New Here ,
May 23, 2021 May 23, 2021

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This happens frequently and mostly when I am exporting and using the Media Encoder. The monitor goes off while the CPU is on.  I use the latest version of PP. I have a decent BenQ 32" monitor.  Appreciate any help to reolve this. 

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Crash , Editing , Error or problem , Export , Freeze or hang , Hardware or GPU , Performance

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Community Expert ,
May 23, 2021 May 23, 2021

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Right click anywhere in your screen

Select Display Settings

Select Power & Sleep

Is this what you see?

 

Sleep.jpg

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New Here ,
May 23, 2021 May 23, 2021

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Yes. That is my Power & Sleep settings

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Community Expert ,
May 23, 2021 May 23, 2021

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I recently had to replace one of my wife's 2 monitors because it kept going blank... new monitor on the same cable works

 

Can you borrow a different monitor?

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New Here ,
May 23, 2021 May 23, 2021

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My monitor works excellent when I am not using PP.  Right now, I cannot borrow a different monitor. 

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Community Expert ,
May 23, 2021 May 23, 2021

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Community Expert ,
May 23, 2021 May 23, 2021

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If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Mar 26, 2024 Mar 26, 2024

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Hello, yes, after trying for a long time, I found the solution. You enter the nvidia control panel and set the physx configuration section to cpu and apply. That's it.

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