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Hello!
I am a current user of the premiere pro app and have been using it for about 5 years now. Recently I have been working on some projects and noticed that after importing a video the orginal video is put in slow motion and cut short about 5 seconds if not more. Either way I can't see the full shot on premiere. I have uninstalled every app including creative cloud and then have reinstalled it to see if it needed a refresh, but that did not fix the problem. I am unsure if there it a settings problem or if it is regarding to my laptop (MacBook Air). Thank you!
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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y