I have a problem that Premiere Pro opens normally, but when I do a new project or open any any other project that stops working and freezes, pleeease I want to solve it.
- version number : Premiere Pro 2021 last Version
- Have you installed the recent updates? yes
- What operating system? This should include specific minor version numbers, like windows 10 (10.0, Build 19042).
- What kind(s) of source footage? The problem is the program that opens any new project.
- If you are getting any error message(s)? Only freezes the screen and refuses to open the projects windows like the timeline and the rest of the control windows.
- What were you doing when the problem occurred? task manager -> end process
- Has the same media with this computer system ever worked before? yes
- Did you update your project from one major version of Premiere Pro to the next, and then saw problems in the project? That is not the problem.
-Tell us about your computer hardware?
Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
32MB RAM
Card name: NVIDIA GeForce GTX 1070 last Version
- Is the drive connected to a high speed port on the computer? yes
- Are you using Mercury Playback Engine GPU Acceleration?yes
- Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)? yes
- Do you have a crash log that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?
[2021-04-14_12-40-32][17380][Info] [general] Debugger enabled for runtime group Home Screen on port: 9222 breakOnStart: no
[2021-04-14_12-40-32][17380][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2021-04-14_12-40-34][30332][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2021-04-14_12-40-34][30332][Default] [console] 449 PERF - Start Screen Init start
[2021-04-14_12-40-34][30332][Default] [console] CCX Start v4.2.0.21
[2021-04-14_12-40-34][30332][Default] [console] 449 PERF - Sophia Init start
[2021-04-14_12-40-34][30332][Default] [console] 451 PERF - Ututs Init start
[2021-04-14_12-40-34][30332][Default] [console] 452 PERF - IMS Init start
[2021-04-14_12-40-34][30332][Default] [console] log perf event: time: 454 message: Fetching NGL Profile. Awaiting Response.
[2021-04-14_12-40-34][30332][Default] [console] 454 PERF - Fetching NGL Profile. Awaiting Response.
[2021-04-14_12-40-34][30332][Default] [console] 454 PERF - Locale Init start
[2021-04-14_12-40-34][30332][Default] [console] 488 PERF - MainStore Init start
[2021-04-14_12-40-34][30332][Default] [console] self.launchCount 23
[2021-04-14_12-40-34][30332][Default] [console] 497 PERF - Platform init start
[2021-04-14_12-40-34][30332][Default] [console] 497 PERF - Shared Settings Init start
[2021-04-14_12-40-34][30332][Default] [console] Received NGL profile {
3
Replies
AdChoices
