Premiere Pro Stuck on ImporterQuickTime.prm or PlayerMediaCore.prm

New Here ,
May 10, 2021 May 10, 2021

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Hello,

I am beyond frustrated and not tech savy in the least. There was a forced update or something that happened when I was away and I don't know all the details not being so tech wise.

Since then, despite working percectly before, Premiere keeps freezing when I load it up at either importerquicktime.prm or PlayerMediaCore.prm (Depending on certain changes I make) I have looked for various different answers over the internet and here on the community with many different approaches, but none so far have worked.

I have tried -
- Re-installing it. (Even later versions like 15.1, though I believe I was on 14.9)
- Resarting the Computer.
- Signing in to a different OS user.
- Running it though the administrator.
- There is no ''\Essential Sound/SharedTags'' Folder.
- There is no QT32 Server process after Task manager.
- Disconnecting all USB ports. (Nothing is even in the USB ports)
- Disabling the Intel graphics card (Causes a black screen)
- I can't roll back the previous intel
- Creating a dummy.dll file
- Removing the Remove QuickTimeHost files from the plugin's folder (This results in it freezing on PlayermediaCore.prm instead)
- I can't return the previous Windows update because my computer insists I added a new user, depsite deleting it.
- I don't have AVG or Avast or something that would cause firewalls (To my knowledge)

It is entriely possible that I haven't done some of these listed items wrongly, and I am now unsure as to what is in what folder/state. But I tried many different attempts and I don't see why this should be so complicated or hard to resolve. I understand the occasional bug or error may come up, but I find it utterly unfair and very dimoralising to have to pay monthly for this program if I can't even use it or these issues aren't solved by Adobe.

I would greatly appreciate the support. I just simply don't understand what's going on.

Thank you so much for your time.

[ I don't know what to post for specs, but if this helps in some way, here are some details: ]

Intel(R) Core(TIM) 17-2630QM CPU @ 2.00GHz 2.00 GHz 64-bit Os.

Windows 10 pro version 2004.

TOPICS
Crash, Freeze or hang, Import

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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I would contact Adobe Tech Support directly using the menu in the Cloud app; they'll be able to escalate this issue and possibly log in to your machine if you want to troubleshoot the issue. The boards here are ostly fellow users and volunteers like myself; there are Adobe reps on here too but if you call or chat with Adobe directly you'll be able to get right to them.

 

HTH,

JVK

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