Premiere Pro v14.6 crash when add track in timeline sequence

Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Premiere Pro v14.6 crash when add track in timeline sequence

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Crash, Editing, Error or problem

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correct answers 1 Correct Answer

Community Beginner , Nov 25, 2020 Nov 25, 2020
Moderator note: This issue is usually triggered by hardware devices, for example, any control surface. If you have a color grading panel, jog shuttle gizmo, Loupedeck, audio mixer, or similar hardware, try unplugging it or disabling it. No hardware control surfaces? An After Effects user found that certain software plug-ins act like control surfaces, so they may need to be disabled or removed, as well.  In the end they have helped me from Adobe. Here are the steps to follow to solve the proble...

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Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

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Does it happen if you create a new project? if no try to import your current project into a new one

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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I try

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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In a new project is also happens

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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I have uninstalled and installed beta 14.8 and there it works without problems

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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I have downgraded to version 14.5 and it also works perfectly

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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Same thing is happening to me. Doesn't matter if I move a clip up to a new track or even if I create a new track (video or audio) from the drop down menu, it crashes. I have version 14.6 as well. Guess I need to downgrade too....

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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New Here ,
Nov 23, 2020 Nov 23, 2020

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I was on 14.6 and was having the same issue. Every time I tried to add a track to my timeline, Premiere would just hang. I also had the issue with hearing the audio play while it's hung and not able to stop it.

 

I reverted back to 14.3.2 and can confirm that adding tracks works just like it's supposed to. I'm hesitant to try the BETA so I'll have to wait for that.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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same problem here....

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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after some time with adobe chat support they did some stuff on my computer and fixed the problem. had something to do with the graphic card settings. try that.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Thank you very much for the information. Now I'll take a look to see if I find any kind of conflict with the graphics card.

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Explorer ,
Nov 25, 2020 Nov 25, 2020

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Hi,

do you know of any more details on the settings?

Frustration over here with constant crashes...

 

Jan

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Moderator note: This issue is usually triggered by hardware devices, for example, any control surface. If you have a color grading panel, jog shuttle gizmo, Loupedeck, audio mixer, or similar hardware, try unplugging it or disabling it. No hardware control surfaces? An After Effects user found that certain software plug-ins act like control surfaces, so they may need to be disabled or removed, as well. 

 

In the end they have helped me from Adobe. Here are the steps to follow to solve the problem:

Step 1: Open Run command (Windows key + R key) -> type appdata in the box and enter -> go folder to Roaming folder -> go to Adobe folder -> there you will see the premiere pro folder, please rename this folder to premiere pro.old

Step 2: In this same list (where the premiere pro folder is) you will see the folder named common -> go to common folder -> there you will see three folders by the name of media cache, media cache files and peak files. Please move these folders to trash and then let me know.

Step 3: Please open C drive -> then go to documents folder in left panel -> go to Adobe -> there you will see the premiere pro , please rename this folder to premiere pro.old

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Explorer ,
Nov 25, 2020 Nov 25, 2020

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Hi,

this solution didn't work for me.

Hope they will update soon.

Jan

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Have you followed all the steps as it says? It is important to rename the folders with ".old", to regenerate new ones.

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Explorer ,
Nov 25, 2020 Nov 25, 2020

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Yes, I did.

Strange that it doesn't work for me.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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I had the problem on two computers, and it has been solved on both. I'm sorry

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Explorer ,
Nov 25, 2020 Nov 25, 2020

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I'm happy for you 🙂

I did just install Beta release and in that version the issue disappeared.

Although it could also be of the fact that Beat creates also fresh folders for prefs...

So that's a solution for me now.

Thank you.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Thank you so much for sharing this! Totally saved me!

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Explorer ,
Dec 06, 2020 Dec 06, 2020

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I can confirm that adding a track causes instant crash. You can do this by adding a track via a menu or dragging a clip all result in instant beach ball. This is a catastrophic error for a professional editing system and makes the 14.6 iteration unuseable.

 

Mac Pro 2013 Catalina

Screenshot 2020-12-06 at 11.32.27.png

 

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Explorer ,
Dec 06, 2020 Dec 06, 2020

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Just deleted media cache and all preferences and there has been no change. Adding a track by any method results in beach ball hand and requires a force quit. Critical bug

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Currently running the latest version of Premiere pro, and everytime I try and add a video track above Level 3, it crashes!

Happens on 2x Macbook Pro's, one running Big Sur and the other running the previous OS. Did NOT happen before the latest Premiere Pro update.

 

This happens both when right clicking and 'adding track' and when trying to drag a clip upwards to create one. 

 

I've deleted my prefs and emptied cache but still nothing. I'm forced to force quit otherwise I'm left with the spinning cursor until it eventually closes itself. 

 

Any ideas? I'm a professional struggling to get this project done by the end of the week.

 

Thanks in advance

 

Lew

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Adobe Community Professional ,
Dec 09, 2020 Dec 09, 2020

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Go back to previous version and finish.

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Adobe Employee ,
Dec 09, 2020 Dec 09, 2020

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