Premiere pro vers. 15.1 crash when clicking on export

New Here ,
May 05, 2021 May 05, 2021

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Since I am using the 15.1 adobe premiere pro version I am not able to export videos. When I click on export media the program doesn't respond. After this it freezes. How can I solve this?

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Crash, Error or problem, Export, Freeze or hang, Hardware or GPU

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New Here , May 07, 2021 May 07, 2021
Hi Shivangi, Thanks for the help! I asked the customer service of adobe. They broke into my computer and solved it 

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Adobe Employee ,
May 06, 2021 May 06, 2021

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Hi there,

This does not sound ideal. I understand the export does not work with Premiere Pro 15.1

  • Could you share your system info(OS, RAM, GPU, etc)?
  • Do you get any error when the export freezes and crashes?

Let us know. We're here to help.

Thanks,

Shivangi

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New Here ,
May 07, 2021 May 07, 2021

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Hi Shivangi,

 

Thanks for the help! I asked the customer service of adobe. They broke into my computer and solved it 🙂

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Sounds perfect! Give us a shout if you need us. 🙂

Best,

Shivangi

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Might want to share what customer service did to solve this issue.

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