Premiere Pro will not open on new computer

Community Beginner ,
Dec 26, 2020

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Hello Folks,

Just got my HP Omen Laptop. I can open all the apps in Creative cloud exceot  Premire Pro and Photoshop (both any version) What I did do:

On the old computer, when into HELP signout, deactivate.

Loaded all the apps on the new computer after signing in.

Researched the old threads here and tgried a few things like unistalling, re installing different versions etc.

Everything worked on the old computer.

Any help or ideas would be preciated.

Thank you, 

Art

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Premiere Pro will not open on new computer

Community Beginner ,
Dec 26, 2020

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Hello Folks,

Just got my HP Omen Laptop. I can open all the apps in Creative cloud exceot  Premire Pro and Photoshop (both any version) What I did do:

On the old computer, when into HELP signout, deactivate.

Loaded all the apps on the new computer after signing in.

Researched the old threads here and tgried a few things like unistalling, re installing different versions etc.

Everything worked on the old computer.

Any help or ideas would be preciated.

Thank you, 

Art

TOPICS
Editing, Error or problem, How to

Views

43

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 26, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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What, exactly, happens when you try to open them?

Is there an error message?  If so, what does it say?

Does the computer meet the minimum specs for those apps?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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Dec 26, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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When you reinstalled did you use the CC Cleaner Tool?

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Dec 26, 2020 0
Community Beginner ,
Dec 26, 2020

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Philip.

I did not but I got it to work by uninstalling using my computer unistall tool then reinstaling. thanks for your response

 

Art

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Dec 26, 2020 1
Community Beginner ,
Dec 26, 2020

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works now! Thanks tho...

I had to restart the compter AND go into my computer unistallation program and remove both from running in the background. I didn't think of that until you asked me about my computer. Good now.

Thanks,

Art

 

intel i 7 1075H CPU@260ghz 2.59 ghz

32gb RAM

64 bit

Windows 10 Home

Nvidia gelforce RTX 2060

512 gb HD

TLC M. 2  SSD +1 TB

PP just flashes in the lower bar, never activates

Photoshop gives an error

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