Premiere Pro will not open on new computer

[Flex Media LLC]

Hello Folks,

Just got my HP Omen Laptop. I can open all the apps in Creative cloud exceot  Premire Pro and Photoshop (both any version) What I did do:

On the old computer, when into HELP signout, deactivate.

Loaded all the apps on the new computer after signing in.

Researched the old threads here and tgried a few things like unistalling, re installing different versions etc.

Everything worked on the old computer.

Any help or ideas would be preciated.

Thank you, 

Art

[Peru Bob]

What, exactly, happens when you try to open them?

Is there an error message?  If so, what does it say?

Does the computer meet the minimum specs for those apps?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

[Phillip Harvey]

When you reinstalled did you use the CC Cleaner Tool?

[Flex Media LLC]

Philip.

I did not but I got it to work by uninstalling using my computer unistall tool then reinstaling. thanks for your response

Art

[Flex Media LLC]

works now! Thanks tho...

I had to restart the compter AND go into my computer unistallation program and remove both from running in the background. I didn't think of that until you asked me about my computer. Good now.

Thanks,

Art

intel i 7 1075H CPU@260ghz 2.59 ghz

32gb RAM

64 bit

Windows 10 Home

Nvidia gelforce RTX 2060

512 gb HD

TLC M. 2  SSD +1 TB

PP just flashes in the lower bar, never activates

Photoshop gives an error