Premiere pro wont open, its been two days and I have no way to contact anyone except thru messaging?

[BrandonLW]

My premiere pro, after effects, and the rush will not open. I have been in touch with people thru messaging. Someone remoted in and couldn't figure it out and told me the senior team has to deal with it. But I have no way to contact senior team. Is there not a phone number? Its been two days now. I need to speak to a live person. My situation is urgent. I need to know how long it will take because I cannot move forward with any projects until its fixed. Does anyone have any contact info? 

[John T Smith]

Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

[Peru Bob]

told me the senior team has to deal with it.

By @BrandonLW

Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and ask for the Video Queue:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html