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Premiere Pro Workspaces STILL not working

Contributor ,
Jul 17, 2018

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This morning I updated to Version 12.1.2 (Build 69) hoping that the problem with my Workspaces would be fixed but it wasn't.

When I arrange my windows the way I like them, I go Workspaces --> Save As New Workspace, title and save it. But when I close Premiere and re-open a project, the windows are not where I saved them. If I go to Workspaces --> and select the new one I just saved, nothing changes!

This was a problem before today's update and continues to be a problem despite this from Adobe's list of Bug Fixes in the new version: "Workspaces save now correctly with the project"

I have been putting up with this issue hoping it would be fixed in the next update but sadly it was not.

Any suggestions?

macOS

High Sierra - Version 10.13.5

2.7 GHz 12-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6144 MB

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Premiere Pro Workspaces STILL not working

Contributor ,
Jul 17, 2018

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This morning I updated to Version 12.1.2 (Build 69) hoping that the problem with my Workspaces would be fixed but it wasn't.

When I arrange my windows the way I like them, I go Workspaces --> Save As New Workspace, title and save it. But when I close Premiere and re-open a project, the windows are not where I saved them. If I go to Workspaces --> and select the new one I just saved, nothing changes!

This was a problem before today's update and continues to be a problem despite this from Adobe's list of Bug Fixes in the new version: "Workspaces save now correctly with the project"

I have been putting up with this issue hoping it would be fixed in the next update but sadly it was not.

Any suggestions?

macOS

High Sierra - Version 10.13.5

2.7 GHz 12-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6144 MB

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9.7K

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Jul 17, 2018 1
Adobe Community Professional ,
Jul 17, 2018

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Did you dump your media cache/cache database and preferences files with the new update?

Neil

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Jul 17, 2018 0
Contributor ,
Jul 17, 2018

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Just tried that. No change.

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Jul 17, 2018 0
Adobe Employee ,
Jul 17, 2018

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Impala Boy,

Did you try this with a new project or an existing project? If you have not already done so, try this with a new project.

Thanks,
Kevin

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Jul 17, 2018 1
Contributor ,
Jul 17, 2018

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Just created a new project and new workspace. Saved workspace with new name, closed Premiere, re-launched and windows were not were I left them.

Chose the new workspace that I had just created and no change to the windows.

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Jul 17, 2018 0
Adobe Employee ,
Jul 17, 2018

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OK, let me tell engineering about it. See what they say.

Kevin

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Jul 17, 2018 0
Contributor ,
Jul 17, 2018

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Thanks Kevin.

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Jul 17, 2018 0
Adobe Community Professional ,
Jul 17, 2018

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Yes. The update does not fix the workspace issue for me, either - old project, new project - it doesn't matter.

I reset them, save them, save the project and . . . the workspaces keep defaulting on project launch to some unsaved configuration.

MtD

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Jul 17, 2018 1
Adobe Employee ,
Jul 17, 2018

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Sorry about this: Please file a bug: Premiere Pro: Hot (1769 ideas) – Adobe video & audio apps

Thanks,
Kevin

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Jul 17, 2018 0
Contributor ,
Jul 18, 2018

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I filed a bug fix request. Now I want my Preferences back. 

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Jul 18, 2018 0
Adobe Employee ,
Jul 18, 2018

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Just to clarify - the issue is that when Premiere opens it is not defaulting the last workspace that was selected, correct?

The new workspace you created exists and you can switch to it manually after reopening the project and it works properly?

Hoping to confirm that this is an issue of what workspace is being used by default when reopening projects.

Thanks!

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Jul 18, 2018 0
Adobe Community Professional ,
Jul 18, 2018

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Yes. In my case I can create a new workspace and it will save it - but the order and selection of workspaces to be displayed in the Workspace bar is not/never retained.

If I reset that order and choices for the Workspace bar, once I save and close the program, the next time I open it opens with different workspaces listed in the workspace bar.

EDIT: This problem began with the last update and continues in the current release.

MtD

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Jul 18, 2018 1
Contributor ,
Jul 18, 2018

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When I open Premiere, the windows are in a position that I did not put them in. If I try to load my Workspace that has the correct window positions, nothing happens.

It indicates that my workspace is loaded, but the windows are not in the proper place.

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Jul 18, 2018 0
Adobe Employee ,
Jul 18, 2018

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Hi Meg,

Have you reset prefs (This has resolved the same issue for some) Also, have you tried renaming your workspaces folder in order to have Pr create a new one?      I'd be happy to work with you directly to try a few things if you would like.  

Wes

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Jul 18, 2018 0
Adobe Employee ,
Jul 18, 2018

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Hi Impalaboy,


Are you on Mac or Windows?   Is this occurring on only one machine?  Happy to work with you on this to track the issue down.


Wes

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Jul 18, 2018 2
Adobe Community Professional ,
Jul 18, 2018

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Yes, I have reset preferences and deleted the workspaces folder to have Premiere Pro reconstruct a new one when the problem first appeared in the last version with no result.

I again deleted preference after installing the current version and no result.

Do you want me to try those again? Can you refresh my memory as to where the Workspace Folder is on Mac OS?

MtD

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Jul 18, 2018 2
Contributor ,
Jul 18, 2018

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As stated in my original post, I am on a Mac.

It's happening on more than one machine apparently, according to Meg the Dog.

In all this troubleshooting and re-setting up my preferences, I discovered a workaround that will get me by for now.

Gotta run...gotta lot of work to do.

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Jul 18, 2018 1
Adobe Community Professional ,
Jul 18, 2018

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I had to remove the Workspaces folder a couple times in the last build, as I initially had this problem. After a couple CC Cleaner Tools utilization to blast both the app & assorted files off the computer, and repeated manual dumping of the Worspaces folder, I got it working.

So ... yea, I'd recomment dumping that folder, rebooting, then trying again.

Neil

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Jul 18, 2018 2
Adobe Community Professional ,
Jul 18, 2018

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I have repeatedly deleted the folders Archived Layouts and Layouts that live on the path:

Users/me/Documents/Adobe/Premiere Pro/12.0/Profile-CreativeCloud-

cleared preferences by holding down the option key at program launch,

created a new empty project, reset the workspaces order and created and saved new workspaces, and then saved and closed the Project.

On next launch the workspaces are reset to default.

So on launch I get this:

Screen Shot 2018-07-18 at 11.35.45 AM.png

when what I saved was this:

Screen Shot 2018-07-18 at 11.36.25 AM.png

MtD

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Jul 18, 2018 2
Adobe Employee ,
Jul 18, 2018

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Hi Meg,

Thanks for investigating.

It seems what may have helped others with this problem was deleting or renaming the (non creative cloud) Profile folder as Premiere will automatically build a new one.   I'm wondering if a conflict has been introduced from syncing your settings from the cloud.   Also wondering if you might have an older version of Premiere installed as well? 

For Premiere 12,  I'm guessing you may have 2 different profile folders in your documents folder.   While this is as designed and normal, it may be an important thing to investigate a bit more (or rebuild both) in order to figure out the bug occurring here. 

Can you (backup as needed) then rename both of your old profile folders and check the regular behavior before syncing from the cloud?    Also remember that Pr can scan previous versions for workspaces to make them available in newer releases as well. 

Please lmk if this helps!   

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Jul 18, 2018 2
Adobe Community Professional ,
Jul 18, 2018

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OK, uninstalled all previous versions using Adobe uninstallers, changed the two Profile versions names to force rebuild, and I do not believe I sync with the cloud unless I force the sync.

Still get the same behavior regarding workspaces.

Mac OS 10.13.6

PPRo 12.1.2

MtD

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Jul 18, 2018 2
Adobe Employee ,
Jul 18, 2018

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Hi Meg,

Is there still a folder for your previous version of Pr in your documents folder or was it removed during uninstall?  Worth checking just to be thorough.

Re: the workspace bar config and workspace order - I believe that setting should be saved as part of your prefs file (in your profile folder). I just edited the configuration of my workspace bar and it modified my Adobe Premiere Pro Prefs file.   This is something worth checking / verifying.   When you create new workspaces, do they show up on the far right of the workspaces bar?   With your most recent investigation Is it just not saving them after you change their order?

Could you try editing the order of the workspaces bar and see if that is causing a change to the timestamp of the Adobe Premiere Pro prefs file?   Deleting or resetting the prefs file right before testing this might be a good idea as well. 

Thanks for your patience and assistance.    Something strange is going on here but all this info is helpful.

Thanks,

Wes

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Jul 18, 2018 2
Adobe Community Professional ,
Jul 18, 2018

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The only version in Users/me/Documents/Adobe/Premiere Pro is the folder for version 12.0.

If I create new workspaces, and change the order and what workspaces appear in the workspace bar, the Layouts xml. the file at Profile-me/Adobe Premiere Pro Prefs, and the Archived Layouts xmls all show date modified is changed to the current time.

If I then save the Project, close it and reopen it, the workspace bar still resets to default, and does not reflect my changes.

MtD

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Jul 18, 2018 2
Adobe Employee ,
Jul 19, 2018

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Can you try a reinstall of 12?

Are you a small shop/single user or an enterprise account?  (Prefs can vary for some enterprise accounts)

Wes

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Jul 19, 2018 2
Adobe Community Professional ,
Jul 19, 2018

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Thanks for your help -

Single user.

Using the Creative Cloud app, I uninstalled the last and only version of Premiere Pro I have on this computer, choosing to delete preferences as well.

I downloaded the current version.

Problem remains . . .

As a test, rather than move the workspaces to the Do Not Show area of the Edit Workspaces Pane, I actually select and Delete the ones I don't want to see - and still, the next time I launch the app, the default workspaces are shown.

While this is not a dealbreaker, it is pebble in my shoe.

Problem originated in the last version and continues to present.

MtD

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Jul 19, 2018 2
Adobe Employee ,
Jul 19, 2018

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I understand... the pebble is annoying me as well.  

I will do a little digging and see if I can find someone with more workspaces expertise.

Will be in touch,
Wes

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Jul 19, 2018 2
Adobe Employee ,
Jul 19, 2018

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Hi Mtd,

After doing some more digging, I believe the core issue here may have arisen from having both local and cloud workspace settings.   It's an unwieldy bug but I have something simple and easy for you to try.

Can you add your workspaces, edit the workspace bar, then upload your profile to the Cloud?

Let's see if that resets things and gets you back up and running.


Wes

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Jul 19, 2018 3
Adobe Community Professional ,
Jul 19, 2018

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Well, I was certainly hoping that would fix it but, sorry, it didn't.

I configured the workspaces and workspace bar, synced (uploaded) settings with the cloud, then saved and closed the project.

I then reopened the project and the default workspaces were back - so I synced (downloaded) from the cloud, and my custom workspaces are there but the workspace bar still displays the default set of workspaces.

Thanks for the suggestion.

MtD

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Jul 19, 2018 0
Adobe Community Professional ,
Jul 19, 2018

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I'm just throwing this out there in case they are related, but I've noticed for awhile now that PP doesn't even save the screen settings. Size and location in Windows. It always opens full screen rather than where you had it opened last as is typical and as the other CC apps do.

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Jul 19, 2018 0
Enthusiast ,
Jul 19, 2018

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I tell him my experience in case he serves someone, it happened twice and he solved it in the following way.

Start the program by holding down the following key combination:

Alt (Option) + Shift

The Alt (Option) key when you start the application allows you to reset the configuration.

The Shift key allows you to reset the add-on cache.

If you start with the welcome screen is that it went well.

I open the project by default, TUTORIAL PROJECT get Started.prproj

With the program open, I'm going to:

Users /? / Documents / Adobe / Premiere Pro / 12.0 / Profile-?

and I delete Adobe Premiere Pro Prefs.

I return to accommodate my work space, because in my case my workspace is saved but it does not respect the order I give it, and I close the program.

I start the program again, I look for the project I was in, I open it and now it keeps the configuration.

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Jul 19, 2018 1
Adobe Community Professional ,
Dec 13, 2018

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The workspaces on PP CC 2019 have been misbehaving since launch. I have set up 3 new workspaces but on launch the workspace resets to default. I am awaiting a fix for this as well. V 13.02 is out but I haven't updated yet. R Neil Haugen​ have you tried this on the update?

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Dec 13, 2018 0
Contributor ,
Feb 22, 2019

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Another Premiere Pro update, yet the Workspaces problem is still not fixed.

Am I surprised? Nope.

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Feb 22, 2019 0
Community Beginner ,
Feb 27, 2019

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I'm on Premiere 13.0.2 now (and updated to Mac OS Mojave) and the windows are opening as they should now. All fixed for me.

Laura

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Feb 27, 2019 2
Contributor ,
Mar 22, 2019

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I just got this warning, does anyone know what it means and why I suddenly got it?

"A new default workspace preset has been created to replace the outdated version.  Any changes to the original workspace preset will be lost.  Custom work spaces (Saved As to a different name) will remain."

Untitled.jpeg

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Mar 22, 2019 0
Adobe Community Professional ,
Mar 22, 2019

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You are getting the message as workspace have changed. Recently upgraded?

Hit OK or save to a different name and continue as usually.

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Mar 22, 2019 0
Contributor ,
Mar 22, 2019

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I haven't upgraded in weeks, whenever the last update was released.

Adobe frustrates me a lot these days...and they didn't used to. 

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Mar 22, 2019 0
Contributor ,
Apr 03, 2019

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Workspaces are a joke! I just upgraded to 13.1.0 (Build 193). My workspaces rearrange the windows in different places depending on the project.

For example, in Project A, Workspace 1 puts the windows in the proper place. But if I try that same workspace in Project B, the windows end up in completely wrong places.

Is it me? Am I missing something here?

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Apr 03, 2019 1
Contributor ,
Apr 03, 2019

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I have just given up on custom workspaces. I messed with it for a couple of hours trying to figure out the rhyme or reason as to why they sometimes work, are sometimes saved with projects, and are sometimes reset. In the end I had to get some actual work done so I just accepted the default Editing workspace and I'm trying to get used to it.

But yeah, in my opinion, just give up on it and learn to use the defaults because trying to get them working after you customizing them is a huge pointless time sink.

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Apr 03, 2019 0
Enthusiast ,
Apr 03, 2019

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I literally came to the forums to follow-up on this issue for 13.1's release. This is really disheartening to hear.

I (like many others) have been trouble maintaining custom workspaces in Premiere, I want to say since roughly the feature to marry workspaces to projects came out. It's been several major builds with this issue. I don't know if the installation of that project-based workspaces feature combined with how preferences are saved in a local vs "cloud" partition in our Preferences folder, but something is failing to work. What I've noticed is:

  • If one of the 'default' workspaces doesn't exist (renamed or deleted), Premiere remakes them upon next load up every time.
  • My "workspace configuration" (if workspaces are in top bar, overflow, hidden) is not saved after closing Premiere.
  • New workspaces that do not have a 'default' name get thrown into overflow next time I boot up Premiere, even if I save it to the top bar.
  • Sometimes, upon loading a project even some workspace related elements don't get restored properly. (ex. some tabs are in the wrong order, or my project bins are in thumbnail view as opposed to list view)

Admittedly I haven't installed 13.1 yet at home (thankfully at work we're still running 9.1 where the issue doesn't exist), so I guess I'll still have to check to see if it definitely isn't fixed. Is everyone else experiencing the same issues?

I have reset preferences, reinstalled Premiere you name it. I even have project-based workspaces turned off. I am just convinced that workspaces do not work anymore, and it really needs to be addressed. I get it, I can still do my work regardless, but it's frustrating to not configure my workspaces the way I want to fit my workflow.

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Apr 03, 2019 0
Adobe Community Professional ,
Apr 03, 2019

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I've no problems with the workspaces on my Win10 machine, though I did for a couple days with last fall's release.

I would suggest using the Adobe CC Cleaner Tool if you haven't already. Use it to do both the uninstall and the removal of all stray bits of Premiere, then reboot your machine. Download/install Pr again. Which is what I did to get rid of the issue last fall. It did take a second application of the CC Cleaner tool. But it takes around 10 minutes to do the whole job.

You might want to go to the User Preferences location/s to copy those files elsewhere on your machine, so you can reinstall custom keyboard layouts and such.

Neil

Adobe CC Cleaner Tool: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

User Preferences Location/Setting/Use: https://helpx.adobe.com/premiere-pro/using/preferences.html

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Apr 03, 2019 0
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Apr 03, 2019

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Eh, good advice about the CC Cleaner, but the end result is that the CC 2019 version screwed up Workspaces and hasn't been fixed since the product was released. It's been 6 months and I doubt they'll ever get fixed. It's interesting that you don't have trouble with it, but I can duplicate the problem on four machines, both Windows and Mac, and can duplicate it on a freshly installed and updated CC 2019, so I doubt it's on my end.

The whole CC cleaner uninstall/reinstall/backup/reinstall backups of various preferences files/do it again just to be sure/check to see if it's fixed/do it all over again process is a huge pain in the rear and in my experience has rarely fixed anything. I can't expect any of the non-computer-savvy editors to do this so I have to do it for them.

I've used the CC cleaner tool for other issues in the past and all it does is create an afternoon of downtime and headache. Just like reinstalling Windows or creating a new user account, it's worth a try but I wouldn't expect it to work.

I have been using custom workspaces on both Windows and Mac for years and years through the various CC iterations of the product and they've always worked without a problem after a version upgrade. It's only since the 2019 release that they stopped working.

I regret upgrading to 2019 as it doesn't offer me anything over CC 2018 other than head aches. I won't upgrade to CC 2020 when it's released in the Fall because it probably just adds more fluff and with it, more bugs that never seem to get fixed.

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Apr 03, 2019 3
Enthusiast ,
Apr 03, 2019

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I did use the cleaner as well, with a previous release. I guess there are only so many times I can go through that process before I throw my hands up in the air. I'm also running Win10. I recall it seemed to resolve the issue briefly, but then after a period of time (Idk if it was a CC sync or something), it went back to the same behavior.

If for some reason I was instilled with a large sense of confidence this resolves the issue, maybe I'd give it another go, but so many other people are reporting the same results even after consistent troubleshooting like decker1222 's post above) . It doesn't exactly encourage me to bother going through the same process all over again.

Don't get me wrong, I'm thrilled the issue hasn't seemed to plague you though. Out of curiosity:

  • Do you use your own custom-named workspaces, or do you tend to just modify existing ones?
  • Do you have 'import workspaces from projects' enabled or disabled?
  • What do you sync with CC under Sync Settings?

A small correction to my previous post: it might not have been the 'import workspaces from project' introduction when I first noticed the issue, must have been some other workspace related function, because I realized 9.1 has that feature and doesn't have the issue.

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Apr 03, 2019 0
Adobe Community Professional ,
Apr 03, 2019

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I modify a couple of the original spaces, create a couple ... and rename them. I use the same workspaces so I do not have 'import workspaces from project' "on".

I sync up to the Cloud when I make changes in settings such as workspaces and keyboard shortcuts. A couple times I've downloaded them from the cloud.

And I understand the frustration with something like this. I've been through situations in the past where a bug hit me such that I couldn't use the 'newest' version for something like six months before it got fixed.

And I've had several things fixed by their "Cleaner Tool" over the years. A couple times, fixed in one go. A couple other times, it took repeated application. And, I found ... if you uninstall Pr before running the Cleaner ... you might as well not run it at all.

It only works for me when I simply use the Cleaner tool to do the uninstall/removal-of-bits.

Neil

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Apr 03, 2019 1
Enthusiast ,
Apr 03, 2019

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I appreciate the information.

It's bizarre, because my working conditions are similar. I modify some of the originals, delete some, and then have some of my own with new names.

I'll give 13.1 some time and see how things go. I've been able to get by even without the most ideal workspace setup...but if I un into more or worse problems, I might give the cleaner another go...keeping in mind what you said about uninstalling it completely with Cleaner.

Cheers!

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Apr 03, 2019 0
Adobe Community Professional ,
Apr 03, 2019

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Best wishes ... and good luck!

Yea, the Cleaner only does it's best job when it does everything. And even then, reinstall/clean/reinstall has been necessary a couple times. Total pain in the "tush" but ... at least I got working again.

Neil

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Apr 03, 2019 1